The Center for Sales Strategy

DECEMBER 27, 2023

Have you ever felt like being a manager is a lot like juggling? And right when you think you’ve got all the balls in the air… whoops! When it’s the sudden departure of a top performer, it can make you literally drop everything! So, what can you do?

Management 121

Management Banking 121

Customer Think

DECEMBER 27, 2023

Across business sectors, the stark reality is that delivering subpar customer experiences (CX) quickly translates into lost customers. This is where AI becomes more than a technological advancement; it’s an essential tool in an organization’s CX strategy arsenal.

Customer Experience 110

Customer Experience 110

Help Scout

DECEMBER 27, 2023

In this article, we’ll explore how companies are currently using AI to improve customer experience, and we’ll offer some options for tools to consider if you’re ready to add an AI layer to your efforts.

Customer Experience 58

Customer Experience 58

Customer Think

DECEMBER 27, 2023

Generative AI took the world by storm in 2023, massively impacting businesses in every industry seemingly overnight. As a result, nearly all venture capital-backed companies (90%) have plans to embed generative AI into their products, according to a Productboard survey from earlier this year.

Innovation 69

Innovation 69

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Nutshell

DECEMBER 27, 2023

If you’re struggling to choose the right SMS marketing app for your small business, you’ve come to the right place. Today, we’re talking all things SMS marketing, from what these campaigns entail to the best SMS apps to invest in. Stay tuned to learn more about SMS marketing apps! Table of Contents What is an SMS campaign? Benefits of using an SMS app for small businesses 8 best SMS apps for small businesses SMS marketing app FAQs What is an SMS campaign?

Small Business 77

Small Business CRM Software Software 77

Customer Think

DECEMBER 27, 2023

What is Master Data Management (MDM)? Why it is Essential for Businesses Today? How it can Transform the Sales and Marketing Efforts of an Organization? In this blog, we are going to shed light on all such questions related to master data management solutions and services.

Marketing 59

Marketing Management Sales Organization 59

Customer Think

DECEMBER 27, 2023

Survey finds 63% of consumers shopped via mobile apps this Cyber Weekend, compared to 57% who expected to Glassbox, a leading provider of digital experience intelligence for web and mobile applications, announced the results of a new consumer shopping survey, “Digital Holiday Shopping Experiences: Expectations vs. Reality.

Digitalization 52

Digitalization Marketing 52

Hubspot Sales

DECEMBER 27, 2023

Pipeline management training can increase your sales manager’s effectiveness. It can also provide the necessary structure and knowledge to help sales teams improve their account management processes. Better sales management coupled with robust account-led processes puts your company on track to meet and even exceed revenue goals. Sounds too good to be true, doesn’t it?

Management 85

Management CRM Sales Management Co-Creation 85

Customer Think

DECEMBER 27, 2023

Today, digital interaction critically influences online business growth. Hence, the concept of custom web application has emerged from its chrysalis. Now, it plays a dominant role in ensuring web application accessibility. The more inclusive the application, the better the chances of facilitating conversions. Convenience is no longer the criteria for web accessibility.

Facilitation 52

Facilitation Business Growth Digitalization 52

Customer Think

DECEMBER 27, 2023

Artificial Intelligence (AI) has become an essential tool for businesses to improve their customer experience. AI-powered tools can help businesses to better understand their customers and provide personalized, efficient, and effective customer service. With the help of AI, businesses can identify customer needs, anticipate customer behavior, and provide tailored solutions that meet their needs.

Customer Experience 59

Customer Experience Artificial Intelligence Meetings 59

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

DECEMBER 27, 2023

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. I also shared about how the company I worked for at the time went even further and banned the word “unfortunately” from our ticketing system.

Leadership 59

Leadership 59

Customer Think

DECEMBER 27, 2023

Today where competition is fierce and customer expectations are ever evolving and increasing, the role of a Customer Success Head or Client Relationship Manager is more critical than ever.

Leadership 52

Leadership Client Relationships Customer Success Management 52