Mike Kunkle
FEBRUARY 5, 2023
“As in other studies we’ve done, this year’s enablement study found that sales process and sales methodology adoption rates above 75% resulted in above-average gains for revenue plan attainment, quota attainment, and win rates, with a big boost at adoption rates greater than 90%.”
Customer Think
FEBRUARY 5, 2023
With a recession on the horizon, customers are becoming far more selective with their dollars. Reaching the right people, in the right places, with the right message, is now that much more important.
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Customer Think
FEBRUARY 5, 2023
Customers are the pillars holding the growth and development of your business. Approximately 89% of customers are likely to come back and make another purchase when you offer them a remarkable experience.
Customer Think
FEBRUARY 5, 2023
Source: Pexels The fast-paced and flexible culture of product-based startups is making them the go-to choice for fresh talent entering the workforce. Startups are ever-transforming, with a strong emphasis on digital growth.
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Customer Think
FEBRUARY 5, 2023
According to Forrester’s US 2022 Customer Experience (CX) Index rankings, “CX quality fell for 19% of brands in 2022—the highest proportion of brands to drop in one year since the survey’s inception.”
Customer Think
FEBRUARY 5, 2023
Procuring the services of an outsourced BPO or contact center vendor can be a time-consuming, labor-intensive process, given the ever-expanding vendor landscape and emerging nearshore and offshore regions.
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