Nutshell

AUGUST 22, 2023

More than ever, the capabilities of artificial intelligence (AI) are a reality instead of the stuff of science fiction novels. From our personal lives to the way we run our companies, AI is becoming more available for a range of applications. Since AI is revolutionizing sales , marketing, and many other aspects of business, it’s no surprise that many CRM providers are also using the technology to enhance customer relationship management.

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Artificial Intelligence CRM Management Decision-making 114

The Center for Sales Strategy

AUGUST 22, 2023

Think back to the last time you were truly moved by a story you heard. Maybe it was a heartwarming tale that tugged on your emotions. It could have been a story about overcoming impossible adversity. Maybe it was even a tragic tale of loss and redemption. Whatever the case may be, stories have a unique power to evoke emotion and connect us with others.

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Profitability Sales Leadership 104

Help Scout

AUGUST 22, 2023

It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.

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Customer Think

AUGUST 22, 2023

The 2023 GigCX Report features the results of Limitless’ annual GigCX survey, with headline data taken from over 400 CX leaders from the U.S. and U.K., and over 600 GigCX Experts across 34 countries in six continents, including the U.S., U.K., Canada, Brazil, Australia, Indonesia, India, South Africa, France and Germany.

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2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Help Scout

AUGUST 22, 2023

How ChatGPT — or other generative AI tools — can be used to help answer customer service queries and deliver better service. How good is ChatGPT and in what other ways could it be used in customer service situations?

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Kainexus

AUGUST 22, 2023

This blog post is written in remembrance of Chris Burnham. In honor of Chris, donations can be made to St. Jude Children's Research Hospital.

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Help Scout

AUGUST 22, 2023

Your contact us page is the first place customers go for answers on your website. See contact us page examples from top companies for ideas on how to design yours right.

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Help Scout

AUGUST 22, 2023

Learn what a knowledge base is and discover how to plan, create, and deliver effective help center content to create better customer experiences.

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Management Customer Experience 105

Help Scout

AUGUST 22, 2023

The terms customer service and customer experience are often confused or used interchangeably. They’re not the same thing, but they are related.

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Customer Experience 105

Help Scout

AUGUST 22, 2023

In a world where support is often thought of as a cost center, these remarkable customer service stories will remind you of its true potential.

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Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Help Scout

AUGUST 22, 2023

Help Scout’s Beacon gives your customers access to email and live chat support, help documentation, and proactive messaging—all right where they need it.

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Help Scout

AUGUST 22, 2023

Customer support automation can leave customers feeling underappreciated. Here are 5 ways to automate without degrading service quality.

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Help Scout

AUGUST 22, 2023

GPT-3 has been making news recently, so it’s worth taking a look to understand what it is and how it might help with customer support.

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Help Scout

AUGUST 22, 2023

Discover the 12 most useful customer service phrases for improving your support conversations, and learn which 8 common phrases you should avoid.

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Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Help Scout

AUGUST 22, 2023

The best customer service tips can only come from world-class teams. Here are 16 tips for delighting your customers.

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Help Scout

AUGUST 22, 2023

Here are 7 important trends that will affect your work in customer service and experience for 2023, from supply chain recovery to AI-driven productivity.

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Supply Chain 100

Help Scout

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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Help Scout

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Help Scout

AUGUST 22, 2023

Release Notes is our bimonthly update that highlights recent product improvements we’ve made so you can easily stay up to date on what’s new.

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Help Scout

AUGUST 22, 2023

We've pulled together 10 creative live chat examples so you can see how useful chat can be in helping you meet a variety of company goals.

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Meetings 98

Help Scout

AUGUST 22, 2023

Weekly videos are a fun, easier-than-you-think alternative to all-hands meetings and boring email updates. Here’s how Help Scout does it.

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Meetings 98

Help Scout

AUGUST 22, 2023

Brand communities are helping companies supercharge their customer service with insights into customer needs, expectations and desires.

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Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

Sales

Help Scout

AUGUST 22, 2023

Anna Brozek, operations director at Big Cartel, explains why her company tried and eventually ended the practice of all hands support.

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Help Scout

AUGUST 22, 2023

Learn what customer service is and why it's important. Discover the 21 customer service skills every support professional needs to thrive.

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Help Scout

AUGUST 22, 2023

Relationship marketing is customer marketing strategy that emphasizes retention, loyalty, satisfaction, and lifetime customer value.

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Marketing Customer Value 98

Help Scout

AUGUST 22, 2023

Remote designers face unique challenges and rewards. Here’s what we’ve found works for our distributed design team.

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Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Marketing

Help Scout

AUGUST 22, 2023

Team building activities can often feel forced, but video is a surprisingly easy way to strengthen company culture and have fun.

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Help Scout

AUGUST 22, 2023

The way to stand out from the competition in a crowded market is to tailor your offerings to an underserved segment — here’s how.

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Marketing 103

Help Scout

AUGUST 22, 2023

Introducing Messages, a new way to convert more customers, reduce support requests, and build a better business proactively.

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Help Scout

AUGUST 22, 2023

Learn how to create high-quality experiences for students, faculty, and staff by taking control of your university inboxes.

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Management 98

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

Negotiation