Help Scout

DECEMBER 26, 2018

What Is Support-Driven Growth? Support-Driven Growth is perhaps one of the most exciting experiments we’ve been running this year. The approach reflects a shift in the market wherein customer-centric companies are leveraging their support teams toward revenue-generating activities.”. Making Content More Inclusive.

Negotiation 40

Negotiation Publishing Finance Leadership 40

Help Scout

JANUARY 14, 2019

Each customer support professional knows exactly what your community wants — and what they don’t want. If you don’t give customer support a voice and the right tools, teams don’t have the internal leverage to boost revenue the way they could. Related: Stop Defending Customer Support.

Banking 40

Banking Insurance Decision-making Customer Experience 40

Help Scout

DECEMBER 18, 2018

The process, however, put undue stress on the product teams. Our Design and Product teams used to work on whatever project was next, and engineers were organized by expertise (e.g., Lessons learned: The experiment is ongoing and we’re still learning, but it feels successful so far! APIs versus Web app). More video content.

Decision-making 40

Decision-making Publishing Logistics Onboarding 40