Help Scout

DECEMBER 26, 2018

I also think about how I work at an inspiring company that’s building a meaningful product to help people, alongside many brilliant, kind and humble teammates. What Is Support-Driven Growth? Support-Driven Growth is perhaps one of the most exciting experiments we’ve been running this year.

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Help Scout

JANUARY 14, 2019

Each customer support professional knows exactly what your community wants — and what they don’t want. In too many companies, though, leaders relegate these superheroes of the business world to mundane, reactive work. Related: Stop Defending Customer Support. How platforms empower communities. Celebrate their customers’ craft.

Banking 40

Banking Insurance Decision-making Customer Experience 40

Help Scout

DECEMBER 18, 2018

Some tools just work. We wanted our customers to know we were working on a new product — one that had the potential to change their business in a positive way. Our Design and Product teams used to work on whatever project was next, and engineers were organized by expertise (e.g., We can’t be innovating all the time.

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Decision-making Publishing Logistics Onboarding 40