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Spotlight on Richard Chaplin, PM Forum and Managing Partners’ Forum

Red Star Kim

That would give anyone great insight into leadership and management. Harnessing that network, he has facilitated so many trailblazing developments. His final role was Head of Strategy working for Lord Sharman before, during and after the mega-merger that created KPMG. No surprise that he’s a networking super-connector.

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Nurture a change management movement – From “Let it go” to “Let it grow”

Red Star Kim

Naturally it is important that the leadership team communicates the rationale for the change. If the leadership team ignores those who diverge from the agreed path then others will feel they too have permission to do the same. When prolonged, the effects are exhausting and we reach change fatigue quickly. And conveys the benefits.

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Top 30 Customer Service Experts to Follow in 2022

SmartKarrot

Blake Morgan is an author, keynote speaker, and customer experience futurist with experience in customer experience leadership services. Temkin has expertise in customer service, marketing, interaction design, and leadership strategies. Blake Morgan. Bob Thompson. Carla Johnson. Des Traynor. Martin Hill. Micah Solomon. Pete Abilla.

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Book review – Managing Brands

Red Star Kim

Towards the end of the post is a review of a classic brands book “ Brand Leadership” By David A Aaker and Erich Joachimsthaler which I published some time ago. Porter’s generic strategies (cost leadership, differentiation and focus) are relevant here. It’s interesting to see how brand management has developed.