Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. Delegates were from legal and accountancy firms in the UK, Channel Islands, Germany and United Arab Emirates. How should firms identify their strategic accounts?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Upland

JANUARY 29, 2024

Sales productivity involves how efficiently and effectively a sales team can generate revenue—while managing costs and resources, building customer relationships, and staying competitive in the market. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Deep Insight

SEPTEMBER 29, 2022

They also report it to their shareholders in their annual reports. International law firm DWF reported its first net promoter scores to shareholders in 2019. The following scores are taken from our Deep-Insight database and cover nearly 100 major B2B Customer Experience programmes, from 2015 to 2022.The Times have changed.

Shareholders 52

Shareholders B2B B2C Customer Experience 52

KAMCast

JUNE 10, 2021

What are the levels of motivation across your account managers and sales team? It’s long been acknowledged that happy and engaged teams lead to happy and engaged customers which ultimately create happy and engaged shareholders. Are your new business teams ALIGNED with your Account Managers? How ENGAGED are they?

Shareholders 52

Shareholders Account Management Key Account Management Information Technology 52