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Leadership, emotional intelligence and teams in change management

Red Star Kim

Leadership, emotional intelligence and teams in change management. Winning their hearts – and emotional commitment – is tougher. Research on leadership and emotional intelligence (EQ) (kimtasso.com). We welcomed delegates from legal, accountancy and financial services firms.

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22 tips on being a persuasive writer in professional services

Red Star Kim

Make your content stand out. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). An example might be: “Five things every Finance Director asks” or “What every General Counsel considers when choosing a law firm”. Time saved can be used to improve quality and increase persuasiveness.

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Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

However, there can be concerns about the environment for taking and making telephone calls – with concerns about “Can you be overhead?”. Louise Wilson, Business Manager – Finance at Moneypenny said: “The data shows that even in an online world, we still seek the reassurance of human interaction. M&A transactions).

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Why 98% of online ads don’t work – and what to do about it, with Martin Lucas

Account Management Skills

He has spent four years studying why humans don’t understand humans and how brands are missing a trick when it comes to engaging their customers and understanding why they make purchasing decisions. And Martin has spent the last four years looking at human decision making and actually what drives those decisions.