2020 Decision-making Digital Transformation Onboarding 
Showpad
JUNE 29, 2021
As the chart above shows, putting buying decisions on hold was the most important change (46%), followed by a reprioritization of their buying decisions (43%), and budget cuts and changed decision criteria (both 36%). Reason #3: Lack of digital adoption. That shows that many of them were not adequately prepared so far.
ACT
JANUARY 13, 2023
Learning about the newest small and mid-sized business ( SMB ) technology trends in the coming year can help you make superior data-driven decisions on which tech to buy and implement in your business. The very definition of SMBs separates them from larger businesses, making their SMB solutions and technology requirements will differ.
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Showpad
JUNE 29, 2021
This will help them to improve their approaches regarding messaging, content, onboarding, training and coaching to drive better buyer engagement at all stages. Putting buying decisions on hold was most likely a safety mechanism during 2020. This strong trend has also impacted their buying decisions.
MDI Training
FEBRUARY 9, 2021
Create clarity regarding tasks, responsibilities, scope for action, expected work results and the decision-making processes. Focus on “K D I” Use everything that also makes effective and efficient face-to-face meetings and focus on K D I! or information sharing, brainstorming, decision making, experience sharing).
Zendesk
JUNE 2, 2021
The year 2020 shook SMB and Enterprise businesses across the world. Brands can use a virtual assistant to onboard users with insights and helpful tips within the product itself. Make every user feel special and replace basic experiences with highly-personalized ones that your customers deserve. Using Zendesk support?
SuperOffice
FEBRUARY 21, 2022
The beginning of the year is traditionally associated with making plans, forecasting new trends and setting up goals. In 2020, the average share of customer interactions that were digital made up 58%, compared to 36% in 2019. And you can’t make them to just stick to the one that you like. The reason?
Showpad
FEBRUARY 23, 2021
2020 put everyone to the test. In fact, the University of Bologna, the oldest university in the world, put 80,000 students online in just three days in early 2020 using Microsoft Teams. And Microsoft’s suite of collaboration tools has been an important player in the new way of working.
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