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Selling challenges in professional services: Sales processes and skills

Red Star Kim

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

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Bridging today’s skill gaps to respond to tomorrow’s change

Mercuri International

“In three years, 54% of company employees will need significant retraining of their skills“. That’s what emerged from the World Economic Forum 2020 1. A significant truth that reveals how skill gaps are a factor not to be underestimated. A bridge to overcome the skill gap. Sales and skill gaps.

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Book review – Can we start again? The patterns of NLP applied to business interactions by Daryll Scott

Red Star Kim

There are nuggets in each of these sections but they leave you feeling they lack real substance. One of the tips I did like was the need to check your emails for language – and whether it matched the preferred/lead mode of the recipient – as well as spelling and grammar.

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Soft skills revisited – with a leadership perspective

Red Star Kim

This article “Soft skills revisited – with a leadership perspective” has just been published on Lexology. New soft skills for remote working. The shift to remote working during lockdown drove the need to develop several new soft skills. Whether digitally or in person. Digital body language.