2021 Acquisition Customer Experience Digital Transformation 
Desired Path
FEBRUARY 17, 2021
DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
Desired Path
FEBRUARY 17, 2021
DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
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Desired Path
FEBRUARY 17, 2021
DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
Zendesk
JUNE 2, 2021
According to the Zendesk CX Trends 2021 report , 75% of company leaders surveyed agreed that the global pandemic accelerated the acquisition of new technologies. Customers are increasingly preferring live chat for customer service with 73% satisfaction levels as compared to 61% for email and 44% for phone.
Freshworks
APRIL 2, 2021
We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?
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