Zendesk

JANUARY 17, 2023

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. Headless commerce leader Shopify uses Zendesk for seamless omnichannel customer support and engagement.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

Xant

JUNE 30, 2021

Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. Data, analytics, and AI capabilities have become integral for success in the sales and marketing space.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

SBI Growth

SEPTEMBER 10, 2020

If you are reading this article and you work in the B2B space, you have most likely been inundated with buzzwords surrounding Digital and how it is disrupting your industry: Digital strategy, digital transformation, eCommerce, big data, IoT, AI, and.

Digitalization 126

Digitalization eCommerce Digital Transformation B2B 126

Zendesk

APRIL 7, 2021

Pre-pandemic, retailers were hitting their stride in providing unique, in-person retail experiences until they were forced to pause seemingly overnight. put it during the National Retail Federation’s Big Show 2021, the antiseptic motions of customers and associates “became sterile for my health but deadly for my shopping experience.”

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Zendesk

FEBRUARY 24, 2021

In fact, Zendesk’s 2021 CX Trends Report shows that of the 40 percent of companies that added a new communication channel last year, 53 percent turned to messaging, including apps like WhatsApp and SMS/texting, which allow companies to reach consumers in channels they already use. Related read: Embarking on a digital transformation?

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Remote Working 52

Hubspot Sales

NOVEMBER 16, 2021

In today’s world of digital transformation, customers have come to expect streamlined and easy processes for every interaction they have with a company – and are willing to go elsewhere when those needs aren’t met. It’s limited to customers located in the U.S., NOTE: HubSpot Payments is currently in open beta. with a U.S.

CRM 107

CRM B2C Digital Transformation Customer Experience 107

Arpedio

OCTOBER 21, 2021

October 21, 2021. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. October 21, 2021. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. ? It supercharged a pivot to customer-centricity. Next post Key takeaways from SAMA Global Summit 2021?

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

October 21, 2021. How can Arpedio’s digital solutions empower your business and create continuous GROWTH? October 21, 2021. How can Arpedio’s digital solutions empower your business and create continuous GROWTH? ? It supercharged a pivot to customer-centricity. Back to blog.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Xant

JUNE 30, 2021

Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. Data, analytics, and AI capabilities have become integral for success in the sales and marketing space.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

JUNE 2, 2021

According to the Zendesk CX Trends 2021 report , 75% of company leaders surveyed agreed that the global pandemic accelerated the acquisition of new technologies. Customers are increasingly preferring live chat for customer service with 73% satisfaction levels as compared to 61% for email and 44% for phone.

Digital Transformation 52

Digital Transformation Acquisition Customer Experience Communication 52

Apptivo

MAY 14, 2021

Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner. They have been using their CRM tools & CRM Software app for better collaboration between their employees and handle customer relationship management in a better way.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

Zendesk

NOVEMBER 4, 2021

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

SmartKarrot

SEPTEMBER 28, 2020

Top 10 SaaS conferences in 2021. SaaStr Annual 2021. For the year 2021, if things go as per the plan, then the dates are expected to be Feb 2-4. More than 250 speakers would be sharing their knowledge and experiences in different sessions. Slush 2021: 19th – 20th November 2021. So here we go!

Investors 10

Investors Customer Success Digital Transformation Software 10

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. This has forced lots of businesses to channel their resources towards delivering better online experiences. Let’s explore customer experience trends that will define this decade. Top 27 Customer Experience Statistics to Know in 2021.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Zendesk

APRIL 10, 2021

Self-service options aren’t just nice-to-haves for customers. They’re critical for creating the smooth, fast support experience today’s customers expect. The company now uses FAQs, articles, and videos to continue driving down its number of contacts per agent and to put answers at customers’ fingertips.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

Arpedio

MARCH 7, 2022

MARCH 4, 2021. March 4 2021. If these three departments don’t know what’s happening, then at the end of the day, that customer experience is not going be good. Bottom line, Angus says, not paying attention to the customer journey will impact the health of both the customer and you as a vendor.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

ACT

MARCH 21, 2023

These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. As technology makes customers more self-sufficient, they’ll need compelling reasons to hire professional services firms. Labor shortages In 2021, 47 million employees in the US quit their jobs.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

SuperOffice

FEBRUARY 21, 2022

In this article I’d like to discuss: the reasons why organizations fail to use their toolkits effectively; the main goals of Customer Experience (CX) teams this year; insights into your customers’ expectations, and more. No wonder teams struggle to make sense out of the customer data and use it effectively.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. How should retailers invest in CX?

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

SmartKarrot

NOVEMBER 23, 2020

As we move closer to the beginning of the year 2021, here are the top SaaS statistics and trends to watch in the coming times in the SaaS industry. Customer experience is going to be a major competitive advantage. Customer experience has been gaining much prominence in the past decade. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

JANUARY 27, 2021

With digital transformation engulfing all the businesses in the world, there’s an increased adoption of automation by its every unit. Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. This is a common phenomenon seen across all digital transformation efforts.

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10