2021 Customer Experience Digital Transformation Remote Working 
Zendesk
FEBRUARY 24, 2021
In fact, Zendesk’s 2021 CX Trends Report shows that of the 40 percent of companies that added a new communication channel last year, 53 percent turned to messaging, including apps like WhatsApp and SMS/texting, which allow companies to reach consumers in channels they already use. Related read: Embarking on a digital transformation?
Strategic Communications
JANUARY 12, 2021
There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zendesk
NOVEMBER 4, 2021
“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.
ACT
MARCH 21, 2023
Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Future-proof your professional services business with Act!
Freshworks
APRIL 2, 2021
We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?
SmartKarrot
NOVEMBER 23, 2020
With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. The sudden hit of a pandemic to the whole world has only amplified the use of SaaS products giving much power and flexibility to the remote workforce. in the next year.
SmartKarrot
JANUARY 27, 2021
With digital transformation engulfing all the businesses in the world, there’s an increased adoption of automation by its every unit. Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. This is a common phenomenon seen across all digital transformation efforts.
Expert insights. Personalized for you.
52 
Let's personalize your content