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How to lead a digital transformation

Zendesk

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

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Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

Coaching qualifications are explored here: Coaching and consulting skills for M&BD workshop (November 2021) (kimtasso.com). These changes are partly as a result of Covid and the move to remote working but also due to economic changes, digital transformation and emerging technologies.

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The Current State of Professional Services

ACT

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. While the world has returned to its pre- pandemic normal in many ways, the shift to remote work has not entirely abated.

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Workation evaluation – lessons we have learned so far

MDI Training

This increases the performance of remote working by 20% overall. In turn, the company saves per remote employee $11,000 per year. Workation evaluation – Lessons Learned so far Workation - Work and Vacation - has become a. Each of these factors is an important piece of the puzzle that allows us to work. Read More.

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Third Workplace – A Plea for More Flexibility

MDI Training

Aline is a strong marketing all-rounder with a passion for leadership development, digital transformation and event organisation. In this article, Aline shares her personal experiences and some “Third Place Working” learnings. What do I need to work effectively from anywhere? Read More. by Aline | 23.

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The Future of Workplace Learning – Digitization Boost

MDI Training

Despite many proven advantages such as cost savings, increased learning transfer, more flexible learning through location and time-independent learning , it was only the Corona pandemic that made the necessity of digital learning formats apparent to even the very last companies. digital learning transfer. Virtual Leadership.

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Post-pandemic trends from a futurist: what consumers and employees want next

Zendesk

In fact, Zendesk’s 2021 CX Trends Report shows that of the 40 percent of companies that added a new communication channel last year, 53 percent turned to messaging, including apps like WhatsApp and SMS/texting, which allow companies to reach consumers in channels they already use. Related read: Embarking on a digital transformation?