Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. Bringing the omnichannel experience to life.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Zendesk

FEBRUARY 24, 2021

Consumers also have higher expectations for customer service. In fact, Zendesk’s 2021 CX Trends Report shows that of the 40 percent of companies that added a new communication channel last year, 53 percent turned to messaging, including apps like WhatsApp and SMS/texting, which allow companies to reach consumers in channels they already use.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Remote Working 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Two other areas expected to see continued growth in 2020 and 2021 are podcasts and video. What would you add to the list as 2021 looms?

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement. Having happier employees often means you’ll have happier customers.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement. Having happier employees often means you’ll have happier customers.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Future-proof your professional services business with Act!

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Zendesk

JANUARY 10, 2023

According to a report from IT services and consulting company CGS , 79 percent of organizations already are or will start outsourcing customer support this year. Compare that to 2021, when only 53 percent of companies were actively outsourcing or thinking about outsourcing some aspect of their support operations. billion by 2027.

Management 52

Management Customer Experience Remote Working Decision-making 52

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

Insightly

JUNE 3, 2022

According to the US Bureau of Labor Statistics, nearly 48 million people voluntarily left their jobs in 2021. Challenge #4: Remote work limits expansion opportunities. Internal alignment isn’t a new challenge, but it’s even more common among remote teams. Challenge #1: The Great Resignation. How to fix it.

B2B 98

B2B Value Proposition Decision-making Sales 98

Planview

JANUARY 31, 2023

A 2021 survey of global business leaders conducted by consulting firm Protiviti predicts “a disruptive decade fueled by innovation that creates new markets and eventually disrupts existing markets, displacing established incumbents that fail to adapt.”

Stakeholders 59

Stakeholders Prioritization Decision-making Innovation 59

SmartKarrot

NOVEMBER 23, 2020

With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. The sudden hit of a pandemic to the whole world has only amplified the use of SaaS products giving much power and flexibility to the remote workforce. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

Zendesk

AUGUST 11, 2021

Digitally savvy leaders are setting the standard for a good customer experience, and as a result, customers have come to expect that same quality of service from every brand. And 73 percent of customers say fast resolutions are the number one indicator of a good customer experience.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Zendesk

NOVEMBER 4, 2021

To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment. When most people talk about digital transformation, they mean moving to a fully or partially remote workspace. What is digital business transformation?

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Zendesk

MARCH 23, 2021

At a time when customer service teams are embracing remote work, it just doesn’t make sense to have software based in a single physical location. Compared to legacy on-premises options, cloud computing offers the flexibility of remote access, a much larger storage range, and incredible cost savings. Remote access.

Internet 52

Internet Leadership Software Software 52

SalesGlobe

NOVEMBER 15, 2022

So you’ve got the omnichannel question from a compensation standpoint, you’ve got to really work back up, you know what we think of as the revenue roadmap. So you’ve got to work further upstream and answer some of these bigger questions, which is how do you want the customer experience to operate?

Sales 52

Sales Value Proposition Retail Acquisition 52

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

SmartKarrot

JANUARY 27, 2021

Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. And especially, due to the challenges posed by the pandemic last year, the need for automation has become ever more important with the rise in remote work mode. A positive work culture is paramount in giving greater customer experience.

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10

Red Star Kim

SEPTEMBER 6, 2022

This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”. Dealing with resistance to change (kimtasso.com) March 2021. Consulting skills 2 – Book review: Flawless Consulting by Peter Block (kimtasso.com) August 2021.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. 65% of customers want to buy from companies that offer quick and easy online transactions.

Media 52

Media Digitalization eCommerce Customer Experience 52