Zendesk

AUGUST 10, 2021

But what started as an emergency order quickly became the new way of life, giving rise to a truly digital-first marketplace. In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Today’s customers also care about different things than they did pre-pandemic.

Sales 52

Sales Digitalization Media Software 52

Red Star Kim

SEPTEMBER 6, 2022

This contemporary book (published in 2021) is just 200 pages and is subtitled “Streamline your corporate communication to drive efficiency and engagement”. Dealing with resistance to change (kimtasso.com) March 2021. Consulting skills 2 – Book review: Flawless Consulting by Peter Block (kimtasso.com) August 2021.

Communication 130

Communication Facilitation Leadership Stakeholders 130

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Future-proof your professional services business with Act!

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Zendesk

JUNE 11, 2021

. . . Companies have long focused on customer experience; some may even say they’re, gasp, customer obsessed. But buzz words aside, all this means is that they’re putting the customer at the center of everything they do. 50% of support teams are fully remote. 3 ways to improve the agent experience.

Remote Working 98

Remote Working Prioritization Customer Experience Communication 98

Insightly

JUNE 3, 2022

According to the US Bureau of Labor Statistics, nearly 48 million people voluntarily left their jobs in 2021. Rather than waiting for a return to “normal,” smart sales teams are seeking a way forward—which requires a creative, hybrid approach that blends digital channels with traditional in-person interactions. Gen X is tech savvy.

B2B 98

B2B Value Proposition Decision-making Sales 98

Zendesk

FEBRUARY 24, 2021

New customers looking for new experiences. As in-person interactions become scarce, services have become increasingly digital. Salt shares that customers have become more tech-savvy—even among older generations. Consumers also have higher expectations for customer service. Be where your customers are.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Remote Working 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. What is online customer support? Here are a few thoughts.

Media 52

Media Digitalization eCommerce Customer Experience 52

Zendesk

MARCH 23, 2021

At a time when customer service teams are embracing remote work, it just doesn’t make sense to have software based in a single physical location. Compared to legacy on-premises options, cloud computing offers the flexibility of remote access, a much larger storage range, and incredible cost savings. Remote access.

Internet 52

Internet Leadership Software Software 52

SmartKarrot

NOVEMBER 23, 2020

With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. The sudden hit of a pandemic to the whole world has only amplified the use of SaaS products giving much power and flexibility to the remote workforce. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

JANUARY 27, 2021

With digital transformation engulfing all the businesses in the world, there’s an increased adoption of automation by its every unit. Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. This is a common phenomenon seen across all digital transformation efforts.

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10