Zendesk

MAY 14, 2021

This is something that’s going to stick with us ,” said Frances Brittingham, a customer experience manager at Calm , a meditation app. Not only has customer engagement reached record highs, but teams have also been juggling longer hours and the isolation of remote work. 50% of support teams are fully remote.

Remote Working 98

Remote Working Prioritization Customer Experience Meetings 98

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement. Having happier employees often means you’ll have happier customers.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

JULY 19, 2022

In November 2021, U.S. Low pay, few opportunities for advancement, and feeling disrespected at work. To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement. Having happier employees often means you’ll have happier customers.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Zendesk

JANUARY 10, 2023

According to a report from IT services and consulting company CGS , 79 percent of organizations already are or will start outsourcing customer support this year. Compare that to 2021, when only 53 percent of companies were actively outsourcing or thinking about outsourcing some aspect of their support operations. billion by 2027.

Management 52

Management Customer Experience Remote Working Decision-making 52

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. Bringing the omnichannel experience to life.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The need to maintain customer relationships and scale operations is critical right now and likely to remain so for some time.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

FEBRUARY 24, 2021

Consumers also have higher expectations for customer service. In fact, Zendesk’s 2021 CX Trends Report shows that of the 40 percent of companies that added a new communication channel last year, 53 percent turned to messaging, including apps like WhatsApp and SMS/texting, which allow companies to reach consumers in channels they already use.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Remote Working 52

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

AUGUST 11, 2021

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Zendesk

NOVEMBER 4, 2021

To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment. When most people talk about digital transformation, they mean moving to a fully or partially remote workspace. What is digital business transformation?

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. 65% of customers want to buy from companies that offer quick and easy online transactions.

Media 52

Media Digitalization eCommerce Customer Experience 52

SalesGlobe

NOVEMBER 15, 2022

So you’ve got the omnichannel question from a compensation standpoint, you’ve got to really work back up, you know what we think of as the revenue roadmap. So you’ve got to work further upstream and answer some of these bigger questions, which is how do you want the customer experience to operate?

Sales 52

Sales Value Proposition Retail Acquisition 52

SmartKarrot

JANUARY 27, 2021

Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. And especially, due to the challenges posed by the pandemic last year, the need for automation has become ever more important with the rise in remote work mode. A positive work culture is paramount in giving greater customer experience.

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10