Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

AUGUST 11, 2021

Digitally savvy leaders are setting the standard for a good customer experience, and as a result, customers have come to expect that same quality of service from every brand. And 73 percent of customers say fast resolutions are the number one indicator of a good customer experience.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Zendesk

MARCH 23, 2021

Its price, flexibility, and security, when compared to less modern on-premises software, is unbeatable. What is cloud computing for customer support? All the tech equipment you might normally picture crammed into an office IT closet—servers, databases, RAM, and software—are delivered remotely over the internet instead.

Internet 52

Internet Leadership Software Software 52

SmartKarrot

NOVEMBER 23, 2020

With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. The sudden hit of a pandemic to the whole world has only amplified the use of SaaS products giving much power and flexibility to the remote workforce. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

Zendesk

NOVEMBER 4, 2021

To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment. When most people talk about digital transformation, they mean moving to a fully or partially remote workspace. What is digital business transformation?

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

SalesGlobe

NOVEMBER 15, 2022

Interestingly, and we’ll kind of color some of these comments today about what’s happening recently the as a service the SAS companies particularly in software are feeling the brunt of some of the recent economic pressure because of the variable nature of what they’re buying. So how do we smooth out the customer experience?

Sales 52

Sales Value Proposition Retail Acquisition 52

Zendesk

APRIL 26, 2021

Customers are online more than ever, with customer service taking center stage. Half of customers say customer experience is more important to them now compared to a year ago, according to our research , and 77 percent report being more loyal to a company that offers a positive customer experience if they have an issue.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

SmartKarrot

JANUARY 27, 2021

Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. And especially, due to the challenges posed by the pandemic last year, the need for automation has become ever more important with the rise in remote work mode. Top 10 Customer Success Automation Challenges and their solutions.

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10