Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

SBI Growth

JUNE 3, 2021

Embracing Digitally Enabled Customer Outcomes. Although most organizations are taking on digital transformation work in 2021, all organizations would benefit from transforming their organization to be obsessed with identifying, tracking, and improving customer outcomes.

Digital Transformation 77

Digital Transformation Digitalization Organization Customer Experience 77

Arpedio

OCTOBER 21, 2021

October 21, 2021. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. October 21, 2021. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. ? It supercharged a pivot to customer-centricity. Back to blog.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

October 21, 2021. How can Arpedio’s digital solutions empower your business and create continuous GROWTH? October 21, 2021. How can Arpedio’s digital solutions empower your business and create continuous GROWTH? ? It supercharged a pivot to customer-centricity. Back to blog.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Zendesk

JANUARY 17, 2023

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. In the earlier days of ecommerce, the only digital storefront a company needed was a website.

eCommerce 52

eCommerce Retail Digital Transformation Digitalization 52

Xant

JUNE 30, 2021

Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. XANT is a proven innovator when it comes to AI-driven sales platforms. We are thrilled to have EXL join the XANT partner network.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Zendesk

APRIL 7, 2021

But, adaptable creatures we are, people took to some of the changes made throughout 2020, getting especially comfortable with digital enhancements to the retail experience: like virtual wine tastings to go with an uptick in wine purchases (no judgement) or pantry items from Michelin-starred restaurants. The Great Compression.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

ACT

MARCH 21, 2023

These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. This could minimise its dependence on professional website development and digital marketing companies. Labor shortages In 2021, 47 million employees in the US quit their jobs.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. How should retailers invest in CX?

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Zendesk

FEBRUARY 24, 2021

New customers looking for new experiences. As in-person interactions become scarce, services have become increasingly digital. Salt shares that customers have become more tech-savvy—even among older generations. Consumers also have higher expectations for customer service. Be where your customers are.

Digital Transformation 52

Digital Transformation Digitalization Customer Experience Remote Working 52

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Hubspot Sales

NOVEMBER 16, 2021

In today’s world of digital transformation, customers have come to expect streamlined and easy processes for every interaction they have with a company – and are willing to go elsewhere when those needs aren’t met. It’s limited to customers located in the U.S., NOTE: HubSpot Payments is currently in open beta. with a U.S.

CRM 105

CRM B2C Digital Transformation Customer Experience 105

SuperOffice

FEBRUARY 21, 2022

In this article I’d like to discuss: the reasons why organizations fail to use their toolkits effectively; the main goals of Customer Experience (CX) teams this year; insights into your customers’ expectations, and more. No wonder teams struggle to make sense out of the customer data and use it effectively.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Xant

JUNE 30, 2021

Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. XANT is a proven innovator when it comes to AI-driven sales platforms. We are thrilled to have EXL join the XANT partner network.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

Apptivo

MAY 14, 2021

Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner. They have been using their CRM tools & CRM Software app for better collaboration between their employees and handle customer relationship management in a better way.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

Zendesk

JUNE 2, 2021

According to the Zendesk CX Trends 2021 report , 75% of company leaders surveyed agreed that the global pandemic accelerated the acquisition of new technologies. Customers are increasingly preferring live chat for customer service with 73% satisfaction levels as compared to 61% for email and 44% for phone.

Digital Transformation 52

Digital Transformation Acquisition Customer Experience Communication 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

SmartKarrot

SEPTEMBER 28, 2020

Top 10 SaaS conferences in 2021. SaaStr Annual 2021. For the year 2021, if things go as per the plan, then the dates are expected to be Feb 2-4. More than 250 speakers would be sharing their knowledge and experiences in different sessions. Slush 2021: 19th – 20th November 2021. So here we go!

Investors 10

Investors Customer Success Digital Transformation Software 10

Zendesk

APRIL 10, 2021

Self-service options aren’t just nice-to-haves for customers. They’re critical for creating the smooth, fast support experience today’s customers expect. The company now uses FAQs, articles, and videos to continue driving down its number of contacts per agent and to put answers at customers’ fingertips.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

Arpedio

MARCH 7, 2022

MARCH 4, 2021. March 4 2021. There’s no getting around that marketing today is digital. If these three departments don’t know what’s happening, then at the end of the day, that customer experience is not going be good. Why Account-based marketing (ABM) is essential to your business. Back to blog.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

SmartKarrot

NOVEMBER 23, 2020

As we move closer to the beginning of the year 2021, here are the top SaaS statistics and trends to watch in the coming times in the SaaS industry. Customer experience is going to be a major competitive advantage. Customer experience has been gaining much prominence in the past decade. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

JANUARY 27, 2021

With digital transformation engulfing all the businesses in the world, there’s an increased adoption of automation by its every unit. Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. This is a common phenomenon seen across all digital transformation efforts.

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10