2021 Customer Experience Digital Transformation Innovation 
Desired Path
FEBRUARY 17, 2021
DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
Desired Path
FEBRUARY 17, 2021
DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
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Desired Path
FEBRUARY 17, 2021
DesiredPath conducted the , Customer Success Benchmark Survey to ask CS leaders how their organizations fared in 2020 and to provide their thoughts on their top focus areas, challenges and opportunities for 2021. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
Xant
JUNE 30, 2021
Silicon Slopes, Utah, June 15, 2021—XANT, the leading enterprise Sales Engagement Platform has announced an ongoing strategic partnership agreement with EXL, a leading operations management and analytics company. XANT is a proven innovator when it comes to AI-driven sales platforms.
Zendesk
APRIL 7, 2021
put it during the National Retail Federation’s Big Show 2021, the antiseptic motions of customers and associates “became sterile for my health but deadly for my shopping experience.” Digital collaboration became a business imperative as enabling multiple generations on a video call became a personal one.
ACT
MARCH 21, 2023
These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. First and foremost, rising inflation rates and economic slowdowns impact consumers’ budgets and might force customers to cut costs, decreasing the demand for professional services.
Zendesk
MAY 3, 2021
The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. How should retailers invest in CX?
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