QYMATIX

SEPTEMBER 27, 2022

Facts and trends about the B2B digital transformation. If you are leading a Business-to-Business manufacturer or distributor, you know it already: sales is currently experiencing a massive transformation across the globe. The customer journey to purchase involves today several stages, and these are likely to be interchangeable.

Digital Transformation 40

Digital Transformation B2B Digitalization Artificial Intelligence 40

Farland Group

JULY 24, 2023

While the way in which the themes manifest themselves in individual roles may differ, there is overall agreement on where change is needed: Become agile – There is a call for speed, flexibility, and agility both in how leaders build strategies and operate within their functions, and how the whole enterprise works, innovates, and goes to market.

Digital Transformation 74

Digital Transformation Digitalization Innovation Customer Experience 74

Planview

MARCH 20, 2019

Most companies will agree that innovation is critical to sustaining growth and remaining competitive. Creating a culture of innovation is seen by most business leaders as the number one way to drive innovation for the business. A culture of innovation relies on employee engagement and a shared vision for a company’s success.

Innovation 80

Innovation Digital Transformation Profitability Digitalization 80

Zendesk

FEBRUARY 29, 2024

It was a huge catalyst for us in terms of our digital transformation,” said McGinnity. “We We have a very distinct and recognizable customer experience within our stores.” The work began in 2020, when much of the world retreated from physical spaces. “It Even so, her team is working hard to bring their vision to life.

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

Flevy

AUGUST 8, 2023

Most Innovation efforts fail because of a lack of understanding of customers’ needs. The enormous amount of data available today should have made it easy for organizations to capture what customers hope to achieve. The objective behind JTBD Theory is to modify the Innovation process into a scientific method.

Innovation 95

Innovation Value Proposition Digital Transformation Customer Experience 95

DemandFarm

AUGUST 11, 2023

The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience. The seamless integration of digital tools into the sales process has resulted in a more efficient and effective sales experience for both buyers and sellers.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

Farland Group

MAY 23, 2023

While the way in which the themes manifest themselves in individual roles may differ, there is overall agreement on where change is needed: Become agile – Leaders describe the call for speed, flexibility, and agility in how they operate within their functions and how the whole enterprise works, innovates, and goes to market.

Digital Transformation 40

Digital Transformation Digitalization Innovation Customer Experience 40

Flevy

MARCH 26, 2024

Customer Journey Mapping offers a strategic solution by presenting a detailed visualization of the entire customer journey, from initial awareness through to post-purchase interactions. Supporting Content and Features : Identifying the content and features that support the customer’s journey and meet their needs at each stage.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Planview

DECEMBER 5, 2018

Business2Community recently published an article written by Spigit’s CEO, Scott Raskin, discussing how a focus on crowdsourced innovation can help drive employee engagement. There’s an obvious problem here, which Scott highlights in the article, while discussing a solution that the world’s most innovative brands are benefitting from.

Innovation 40

Innovation Digital Transformation Publishing Leadership 40

Flevy

SEPTEMBER 20, 2023

In order to foster Innovation and enhance Customer Satisfaction, visualizing every step and participant, from customers to third-party vendors, is essential. They enable organizations to visualize, analyze, and optimize their Customer Experiences systematically. This is where Service Blueprints play a crucial role.

Digital Transformation 52

Digital Transformation Innovation Customer Experience Organization 52

ACT

MARCH 21, 2023

These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. First and foremost, rising inflation rates and economic slowdowns impact consumers’ budgets and might force customers to cut costs, decreasing the demand for professional services.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Customer Think

MAY 2, 2021

According to the new Retail CFO Outlook survey from accounting firm BDO, 46% of retailers are accelerating digital transformation plans in response to the disruption over the past 12 months, with 44% taking advantage of new opportunities for product/service innovation.

Retail 64

Retail Digital Transformation Innovation Digitalization 64

Planview

JUNE 23, 2022

If you can relate, you may be losing revenue, diminishing customer experiences, and putting more pressure on profits margins. What do organizations need to do to embrace the next phase of digital transformation? Digital Transformation is Key. Are you connecting your sales with opportunity planning?

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. XANT is a proven innovator when it comes to AI-driven sales platforms.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

DemandFarm

MAY 25, 2023

For those of you who haven’t guessed, the right answer is digital transformation. Building a Digital Mindset Digital transformation is the integration of digital technology into various aspects of an organization. We’ve all been Brendon or Sarah or any of the others to some degree or another.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

Flevy

FEBRUARY 20, 2024

Without an industry benchmark, it’s difficult to gauge success, identify areas of improvement, or recognize innovation opportunities. To understand its position, the company focused on “Market Share Growth” and “Customer Satisfaction Benchmark” KPIs. KPIs and Digital Transformation.

Management 52

Management Digital Transformation Profitability Decision-making 52

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Desired Path

FEBRUARY 17, 2021

Customer Retention: value creation, deepen customer engagement. Customer Expansion: net dollar retention, improve overall Customer Experience. Product and Customer Experience innovation is underway to support the top opportunities participants feel will bear fruit in 2021, namely: 1.

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

Zendesk

MAY 9, 2023

The digital transformation in retail has fundamentally changed the way the entire industry operates. In today’s hyper-competitive environment, agility is critical to attracting and keeping customers. With the right tools, retailers can reduce ticket volume and cut costs while preserving customer experience.

Artificial Intelligence 52

Artificial Intelligence Retail Supply Chain Digital Transformation 52

Zendesk

APRIL 7, 2021

put it during the National Retail Federation’s Big Show 2021, the antiseptic motions of customers and associates “became sterile for my health but deadly for my shopping experience.” The Great Compression ” refers to our forced, collective digital transformation, which compressed the timeline of evolution into months instead of years.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Customer Think

JULY 24, 2023

More government agencies are reassessing their current systems, turning to human-centered designs to improve their public sector service experience With the constant state of global change, departments have become increasingly passionate about the role of comprehensive digital transformation in this, particularly its role in enabling agile and personalized (..)

Digital Transformation 52

Digital Transformation Government Digitalization Customer Experience 52

Desired Path

FEBRUARY 17, 2021

Customer Retention: value creation, deepen customer engagement. Customer Expansion: net dollar retention, improve overall Customer Experience. Product and Customer Experience innovation is underway to support the top opportunities participants feel will bear fruit in 2021, namely: 1.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

Customer Retention: value creation, deepen customer engagement. Customer Expansion: net dollar retention, improve overall Customer Experience. Product and Customer Experience innovation is underway to support the top opportunities participants feel will bear fruit in 2021, namely: 1.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Excelerate

MARCH 26, 2024

Research shows that organizations with strong change management programs are more likely to succeed in the adoption of digital transformations. People need to follow the new processes and use the new tools to realize business benefits.

Government 52

Government Prioritization Digital Transformation Organization 52

Flevy

APRIL 25, 2024

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 in Organization & Change Top 100 Consulting Frameworks Top 100 in Digital Transformation Top 100 in Operational Excellence

Construction 52

Construction Digital Transformation Communication Decision-making 52

Flevy

APRIL 24, 2024

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 Consulting Frameworks Top 100 in Operational Excellence Top 100 in Organization & Change Top 100 in Digital Transformation

Digital Transformation 52

Digital Transformation Organization Decision-making Leadership 52

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

SuperOffice

AUGUST 6, 2021

Modern customers expect more than just a fair price and good service. They want more: seamless multi-channel experience, personalized offers, proactive service, innovation, etc. Well, that’s what customers expect, but why should you care? You’re more likely to win customers and increase profits.

Digital Transformation 90

Digital Transformation Profitability Innovation Digitalization 90

Xant

JUNE 30, 2021

This partnership with XANT will enhance our revenue acceleration offering to deliver the kind of data-driven customer experiences needed to drive sales today,” said Narasimha Kini, EXL Senior Vice President, and Business Unit Leader. XANT is a proven innovator when it comes to AI-driven sales platforms.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

Arpedio

OCTOBER 21, 2021

Although in the past few months our lives have been getting back into a new normal, the world is heading full speed towards a new digital era and it seems like we are all asking ourselves how to best proceed when there is still uncertainty. It supercharged a pivot to customer-centricity. Ulrik Monberg, CEO & Founder. +45

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

Although in the past few months our lives have been getting back into a new normal, the world is heading full speed towards a new digital era and it seems like we are all asking ourselves how to best to go ahead when there is still uncertainty. It supercharged a pivot to customer-centricity. Ulrik Monberg, CEO & Founder. +45

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

MARCH 18, 2024

Digital Transformation and Its Impact on Land and Expand The shifts in digital technology have proved to be catalysts for the evolution of business growth strategies. Such alliances can facilitate easier navigation through regulatory landscapes, quicker adaptation to market expectations, and an enhanced overall market presence.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Flevy

MARCH 21, 2024

End-to-end (E2E) Operating Model Transformation The End-to-end (E2E) Operating Model Transformation framework presents a holistic approach for organizations striving to stay competitive and navigate market downturns effectively.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

OnStrategyHQ

JANUARY 31, 2024

Developing an AI transformation strategy is paramount for any organization looking to multiply its mission. By systemically adopting and leveraging AI technologies within their teams, organizations can achieve digital transformation and uncover new insights and opportunities for growth.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

Planview

JANUARY 22, 2024

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. Trend #1: Greater Financial Scrutiny on New Product Development Balanced Against Innovation Opportunity While the U.S.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

ACT

JANUARY 13, 2023

SMBs are adopting new and innovative tech faster. One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. can help you change the fundamentals of your business operations and accelerate your digital transformation.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52