Zendesk

MAY 3, 2021

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. How should retailers invest in CX?

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

SuperOffice

FEBRUARY 21, 2022

In this article I’d like to discuss: the reasons why organizations fail to use their toolkits effectively; the main goals of Customer Experience (CX) teams this year; insights into your customers’ expectations, and more. One in three organizations says each department uses its own CRM solution.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

Hubspot Sales

NOVEMBER 16, 2021

In today’s world of digital transformation, customers have come to expect streamlined and easy processes for every interaction they have with a company – and are willing to go elsewhere when those needs aren’t met. lead quality) of customer engagement efforts (73%). It’s limited to customers located in the U.S.,

CRM 105

CRM B2C Digital Transformation Customer Experience 105

Arpedio

OCTOBER 21, 2021

October 21, 2021. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. October 21, 2021. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. ? It supercharged a pivot to customer-centricity. We are here to help you get organized.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

October 21, 2021. How can Arpedio’s digital solutions empower your business and create continuous GROWTH? October 21, 2021. How can Arpedio’s digital solutions empower your business and create continuous GROWTH? ? It supercharged a pivot to customer-centricity. We are here to help you get organized.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

SmartKarrot

SEPTEMBER 28, 2020

Customer churn is one of those challenges these new companies are facing. This has given rise to a new function in the SaaS organization called customer success. Hence, wherever you hear the mention of SaaS business, the discussion on customer success tags along with it. Top 10 SaaS conferences in 2021.

Investors 10

Investors Customer Success Digital Transformation Software 10

Zendesk

APRIL 10, 2021

Self-service options aren’t just nice-to-haves for customers. They’re critical for creating the smooth, fast support experience today’s customers expect. Understanding how your customers describe their issue makes it likelier that you’ll get your FAQ in front of them via search.”. Keep your FAQ page clean and organized.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

Arpedio

MARCH 7, 2022

MARCH 4, 2021. March 4 2021. She has more than 30 years of experience leading commercial teams in global pharmaceutical and biotech organizations as a Chief Commercial and Marketing officer. That’s why, according to Dominique, the general mindset of marketing needs to shift to a more outside-in, customer-centric approach.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

SmartKarrot

NOVEMBER 23, 2020

As we move closer to the beginning of the year 2021, here are the top SaaS statistics and trends to watch in the coming times in the SaaS industry. Customer experience is going to be a major competitive advantage. Customer experience has been gaining much prominence in the past decade. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

Customer success connects with your customer and maximizes the value of your business. Did you know that over 86% of the buyers are willing to pay more for great customer experience? In fact, a Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

JANUARY 27, 2021

With digital transformation engulfing all the businesses in the world, there’s an increased adoption of automation by its every unit. Nearly 77% of CIOs rated digital transformation as their top-most priority in 2021. This is a common phenomenon seen across all digital transformation efforts.

Customer Success 10

Customer Success Digital Transformation Prioritization Software 10