2021 Customer Experience Digital Transformation Software 
Freshworks
JANUARY 25, 2021
A great customer experience is in the eye of the beholder and if last year taught us anything it is that customers will carry on using well designed digital channels for the simplicity and speed of service they provide. So, how do you create a great customer experience in 2021 that is both empathetic and simple?
SBI Growth
OCTOBER 22, 2020
At this point in 2020, all your competitors have undergone some variation of a “digital transformation” to supplement an end-to-end data-driven, Customer Experience (CX) focused digital sales strategy. A recent study conducted by KPMG found that over 90% of companies.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Zendesk
JANUARY 17, 2023
Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. However, the older ecommerce back-end setups weren’t designed to support this expanded “digital shelf.”
Planview
AUGUST 16, 2022
These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.
SuperOffice
FEBRUARY 21, 2022
In this article I’d like to discuss: the reasons why organizations fail to use their toolkits effectively; the main goals of Customer Experience (CX) teams this year; insights into your customers’ expectations, and more. CRM software is the most used CX tool. What does it mean for entire organizations?
Freshworks
APRIL 2, 2021
We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?
Apptivo
MAY 14, 2021
In this Apptivo blog, you’ll be getting to know how to plan a proper post-pandemic channel strategy with the best CRM system & CRM tools in a cloud business management software suite. Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner.
Expert insights. Personalized for you.
98 
Let's personalize your content