2021 Customer Experience Customer Success Digital Transformation 
Desired Path
MARCH 9, 2023
Now, as we enter the last quarter of 2021, the need and investment in customer experience (CX) has risen exponentially. Mopinion asked DesiredPath's Kia Puhm to weigh in on the state of CX in 2021 with the following questions. Companies had to reimagine how they engage with customers as a result.
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
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Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
SBI Growth
JUNE 3, 2021
Embracing Digitally Enabled Customer Outcomes. Although most organizations are taking on digital transformation work in 2021, all organizations would benefit from transforming their organization to be obsessed with identifying, tracking, and improving customer outcomes.
Planview
AUGUST 16, 2022
These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.
Arpedio
OCTOBER 21, 2021
October 21, 2021. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. October 21, 2021. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. ? It supercharged a pivot to customer-centricity. VP of Customer Success, ARPEDIO.
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