Desired Path

FEBRUARY 17, 2021

Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Executives continue to be focused on driving efficient growth (increased ARR) out of the customer base through: 1. Customer Retention: value creation, deepen customer engagement. Digital transformation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

Last year saw companies place a concerted effort on customer retention as customer acquisition slowed. Executives continue to be focused on driving efficient growth (increased ARR) out of the customer base through: 1. Customer Retention: value creation, deepen customer engagement. Digital transformation.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Showpad

JULY 7, 2020

This means that organizations achieved their growth targets by acquisitions (buying revenue) or by hiring more people with average or below average performance. Think about the selling potential of customer service and success teams, and think about the growing number of online shops, product and checkout pages also in the B2B space.

Digital Transformation 137

Digital Transformation Stakeholders Sales CRM 137

Zendesk

JUNE 2, 2021

According to the Zendesk CX Trends 2021 report , 75% of company leaders surveyed agreed that the global pandemic accelerated the acquisition of new technologies. Customers are increasingly preferring live chat for customer service with 73% satisfaction levels as compared to 61% for email and 44% for phone.

Digital Transformation 52

Digital Transformation Acquisition Customer Experience Communication 52

Arpedio

MARCH 18, 2024

An invaluable component of measuring an expansion strategy’s success is looking at customer acquisition costs (CAC) in comparison to the customer lifetime value (CLV). This comparison is at the heart of understanding the profitability and sustainability of growth initiatives.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Hubspot Sales

JANUARY 3, 2020

They can advise healthcare companies on everything from digital transformation to acquisitions and mergers to customer experience. These kinds of firms employ experts in areas like pharmaceuticals, medical technology, healthcare payers, and delivery systems. They wouldn’t tell a brain surgeon how to do their job.

Healthcare 50

Healthcare Supply Chain Construction Government 50

Zendesk

FEBRUARY 3, 2023

Banks that consistently optimize the customer experience grow 3.2x And with over 50 percent of consumers reporting that they will switch to a competitor after a single unsatisfactory interaction, customer experience has never been more important for any industry. What is customer experience in banking?

Banking 52

Banking Customer Experience Digitalization Financial Services 52

SBI

JANUARY 31, 2020

The information we get through TechTarget’s Email Alerts will enable our sales teams to focus on specific opportunities and customers who are currently in-market for NWN’s solution-as-a-service portfolio, allowing them to deliver better solutions, faster, while transforming the customer experience. Opportunity Management.

Account Planning 29

Account Planning Digital Transformation B2B Sales 29

SmartKarrot

OCTOBER 7, 2020

Cost of Acquisition : Due to the lesser reach, a vertical SaaS has a relatively lower cost of acquisition. Going Digital : The toughest competition to a vertical SaaS provider today is to go digital. In simpler words, they will have to start their leads on their journey towards complete digital transformation.

Acquisition 10

Acquisition Logistics Digital Transformation Digitalization 10

Planview

JANUARY 22, 2024

The trends outlined in this blog offer a glimpse into the future of product development and some exciting opportunities for product-driven companies to achieve real ROI regarding cost savings, efficiency, productivity, digital transformation benefits, and employee satisfaction. Waiting for the competition to catch up is not an option.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

SmartKarrot

APRIL 15, 2022

We have stressed it time and again – customer retention is key to the growth of a business! Good customer retention rate = product/market fit. It also means increased customer lifetime value, increased revenue, lower customer acquisition cost , and higher average order value. Like what you are reading?

e-Learning 19

e-Learning CRM Acquisition Internet 19

SmartKarrot

MAY 27, 2020

The entire process is customer-centric and starts by procuring the tiniest of the information about your customers. And from there you can move ahead, start a conversation with the customers and drive them into your subscription business. The digital transformation has made it easier to establish a substantial bond with them. .

Acquisition 10

Acquisition Procurement Digital Transformation Digitalization 10

SmartKarrot

JUNE 23, 2020

SaaS businesses, more than any other, is dependent on the customer. When companies discovered this and User Interface (UI) and Customer Experience (CX) overtook other measures of SaaS success, the way business is done shifted from market oriented one to a product led one. Conclusion .

Digital Transformation 10

Digital Transformation Customer Success Digitalization Profitability 10

SBI

NOVEMBER 7, 2019

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey. Seismic , the market leader for sales enablement platforms, today announced the acquisition of Percolate, a leading marketing campaign orchestration and content management platform. About Seismic. Media Contact.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

SmartKarrot

NOVEMBER 29, 2021

With time, traditional businesses have seen an uplift in investments in digital transformation. Product intelligence is the answer to the changes in the way customers interact with products and how companies compete to retain, delight and engage customers. . Product was not just a part of the customer experience.

Organization 10

Organization Innovation Digital Transformation Customer Experience 10