Customer Think

SEPTEMBER 27, 2023

The acquisition further cements PartnerHero’s reputation as a leader in CX thought leadership and innovation

Customer Experience 72

Customer Experience Acquisition Innovation Leadership 72

Customer Think

JANUARY 6, 2023

We’ve all heard the business mantra that it’s more expensive to land a new customer than to keep an existing one—I’m betting you thought something along those lines as you clicked to read this article!

Acquisition 124

Acquisition Customer Experience 124

SBI Growth

AUGUST 24, 2018

In today’s show, Doris details how to orchestrate a world class customer experience. The customer experience trend is sweeping. Joining us on SBI TV is Doris Raimundi, SVP of Consumer Banking Sales and Support for US Bank. Why this topic?

Customer Experience 84

Customer Experience Banking Sales B2C 84

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

Acquisition 138

Acquisition Customer Experience Innovation Business Growth 138

Customer Think

JULY 21, 2021

Businesses now realize the need for a customer-centric approach to transforming their customer experience (CX). According to the Zendesk Customer Experience Trends Report 2021, 75 percent of company leaders agreed that the global pandemic accelerated the acquisition of new technologies to get customer-centricity right.

Acquisition 141

Acquisition Customer Experience 141

Planview

JANUARY 25, 2017

Spigit’s Acquisition of Kindling. First, I’m delighted to announce Spigit’s acquisition of Kindling Inc. I’m excited to enhance both the Spigit team as well as our customer base through this acquisition. Here’s to a successful New Year and welcome to the Spigit family, Kindling customers!

Acquisition 84

Acquisition Innovation e-Learning Software 84

Customer Think

JUNE 20, 2023

Strategic acquisition delivers insights from customer feedback to improve customer satisfaction, agent engagement and brand reputation

Customer Experience 45

Customer Experience Acquisition 45

Customer Think

JANUARY 8, 2024

Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

Acquisition 59

Acquisition Customer Experience Management 59

Customer Think

JULY 14, 2021

Customer journey orchestration and analytics platform combines with CSG’s digital engagement software to drive superior customer experiences across all channels, at every touchpoint.

Acquisition 59

Acquisition Digitalization Customer Experience Software 59

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Customer Think

MARCH 27, 2023

Strategic acquisition expands Cyara's solutions for AI and cloud contact center migration assurance

Customer Experience 40

Customer Experience Acquisition 40

Sales Gravy

MARCH 24, 2024

On this episode of the Sales Gravy Podcast, Jeb Blount, the author of People Love You: The Real Secret to Delivering a Legendary Customer Experience, sits down with Talroo's Vice President of Success and Enablement Barry Klein to discuss why a focus on customer retention is crucial for revenue growth.

Business Growth 80

Business Growth Acquisition Customer Success Customer Experience 80

Flevy

JUNE 17, 2021

Mergers and Acquisitions enable numerous opportunities for growth. Customer Experience Strategy. Customer and Partner Readiness. The first step in achieving growth from a Merger or Acquisition deal is to identify and analyze the opportunities essential for growth. Customer Experience Strategy.

Customer Experience 111

Customer Experience Prioritization Acquisition Banking 111

ReviewTrackers

MARCH 17, 2020

There is a vital shift happening right now in healthcare marketing and patient acquisition. Here are 4 patient acquisition strategies that you can implement today: Healthcare Marketing Strategies to Drive Patient Acquisition. Getting involved in company wellness programs is an excellent patient acquisition strategy.

Healthcare 26

Healthcare Acquisition Marketing Media 26

Arpedio

DECEMBER 20, 2023

Defining Customer Lifetime Value Customer Lifetime Value (CLV) is a metric used to calculate the total value of a customer to a business over a specific period. It is often used to determine the effectiveness of customer retention and acquisition efforts. The importance of CLV cannot be overstated.

Profitability 52

Profitability Acquisition Customer Experience Communication 52

Nutshell

MAY 19, 2020

While many variables influence customer churn rate, the leading causes of churn can be attributed to one of “the big three:” Read on or jump ahead to the topics below: Average subscription length Customer acquisition cost Customer lifetime value (CLV) Calculating churn rate Why customer retention is vital.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

Flevy

FEBRUARY 17, 2024

Through a deep dive into these KPIs, we will guide you on harnessing the power of data-driven insights to foster a more personalized and engaging customer experience. Relevance : Changes in NPS can indicate shifts in customer loyalty and brand perception, guiding customer experience strategies.

Management 52

Management Digital Transformation e-Learning Acquisition 52

ReviewTrackers

JUNE 16, 2020

Let’s talk customer acquisition strategy. One fundamental way to grow your business is to win new customers. After all, there are so many channels and so many ways for today’s businesses to find, engage with, and attract potential new customers. So what are some of the lowest-cost, highest-ROI ways to win new customers?

Acquisition 26

Acquisition Media Publishing Marketing 26

SBI

SEPTEMBER 5, 2019

Bigtincan Takes Aim at Revenue Enablement with AsdeqLabs Acquisition. The acquisition of AsdeqLabs expands Bigtincan’s capabilities in sales enablement as well as the growing field of revenue enablement across the enterprise. It’s an honor to have this vision shared through the wider industry via this acquisition.”.

Acquisition 27

Acquisition Account Planning B2C Banking 27

Arpedio

FEBRUARY 23, 2024

Marketing Operations: Marketing operations focus on the infrastructure, processes, and technologies that enable marketing teams to execute campaigns, measure performance, and drive customer acquisition. Enhance the customer experience throughout the entire lifecycle. Increase revenue predictability and scalability.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

ReviewTrackers

JULY 12, 2019

In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. They don’t stop interacting on digital channels after buying a car, either; automotive shoppers are also increasingly active when it comes to leaving online reviews and feedback about their customer experience.

Customer Experience 30

Customer Experience Manufacturing Decision-making e-Learning 30

ReviewTrackers

JULY 12, 2019

In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. They don’t stop interacting on digital channels after buying a car, either; automotive shoppers are also increasingly active when it comes to leaving online reviews and feedback about their customer experience.

Customer Experience 29

Customer Experience Manufacturing Decision-making e-Learning 29

ACT

DECEMBER 19, 2023

You only have to incentivise your current customers to bring in referrals. Moreover, a well-defined referral marketing strategy can turn into a self-sustaining vehicle for customer acquisition. But you can’t wait for your customers, employees, and other businesses to send referrals your way. A CRM platform like Act!

Acquisition 52

Acquisition Advertising CRM Media 52

Zendesk

FEBRUARY 29, 2024

Revenue churn rate is a metric that helps businesses identify the monthly revenue they lose with every lost customer. In this guide, we cover the basics of revenue churn, how you can calculate and reduce it, and how being attentive to your customer experience (CX) can make a significant impact.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

SBI Growth

MAY 22, 2021

Being a CEO during a large Go-to-Market transformation is difficult, and with multiple acquisitions, this adds further complexity, such as: High Customer Acquisition Costs Low Employee Morale Inaccurate Fact Base And more. On today’s show, Steve Smith, CEO of Zayo, joins us to discuss how.

Acquisition 107

Acquisition Marketing Meetings Customer Experience 107

SBI Growth

OCTOBER 19, 2018

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

Digital Transformation 76

Digital Transformation Digitalization Customer Experience Software 76

Zendesk

JULY 7, 2023

announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. Zendesk, Inc.

Telecommunications 52

Telecommunications Management e-Learning Acquisition 52

SmartKarrot

FEBRUARY 1, 2022

The struggle to convince your senior leadership team to invest in customer experience has always been there for decades. Many company leaders say that customers come first, but they get more worried about tapping into new markets, sales, talent management, or process optimization when it comes to implementation. contact-form-7].

Customer Experience 21

Customer Experience Leadership Decision-making Customer Success 21

Insightly

MAY 13, 2021

These details about the customer relationship can help marketers tell a more complete customer story. . Share customer reactions. Robust customer data is great, but it’s only historical. We don’t know what the customer experience is at a particular moment. What is customer marketing? Philipp Wolf.

Customer Success 93

Customer Success Marketing Acquisition CRM 93

SmartKarrot

JULY 21, 2021

Of all the debates that one can possibly have in the world of sales and marketing, one that takes no backseat is customer acquisition vs customer retention. While acquiring customers is an integral part of any growing business, retaining them for good is also equally important. What is Customer Acquisition?

Acquisition 10

Acquisition Prioritization Onboarding Profitability 10

Insightly

MAY 12, 2021

Let’s take a deeper look at different types of customer data & how to manage it. Share customer reactions. Robust customer data is great, but it’s only historical. We don’t know what the customer experience is at a particular moment. What is customer marketing? Customer churn is a major problem.

Customer Success 64

Customer Success Marketing Customer Experience Acquisition 64

Insightly

APRIL 4, 2023

In today’s digital age, customer relationship management (CRM) systems have made it easier for businesses to manage the entire customer journey from acquisition to loyalty. The customer life cycle in CRM encompasses all stages of the customer journey, from initial awareness to post-purchase loyalty.

Customer Life Cycle 52

Customer Life Cycle CRM Manufacturing Advertising 52

Flevy

APRIL 20, 2022

As you find ways to get your customer acquisition costs (CAC) low, you may try a lot of tactics to get it to work for you. But unless it is optimized to provide the best user experience, you may have a high bounce rate or poor conversions leading to higher Customer Acquisition Cost (CAC).

Marketing 111

Marketing Acquisition B2C Finance 111

Insightly

JUNE 14, 2023

Customer experience Customer experience has emerged as the key brand differentiator since 2020, fueled by the changing consumer patterns brought on by COVID-19 pandemic. Moving forward, go-to-market leaders should explore disruptive tactics in personalization to enhance the customer experience if they want to succeed.

Marketing 98

Marketing CRM Customer Experience Media 98

Hubspot Sales

MAY 1, 2019

Customer acquisition costs. Customer retention. Reduce customer acquisition costs by 15% this month. Sales objective type: Customer acquisition costs. The broader goal is to reduce the amount it costs a company to acquire new customers. Sales objective type: Customer retention.

Acquisition 114

Acquisition Profitability Sales Leadership 114

ACT

JUNE 3, 2021

First, loyal customers can provide up to 80% of a company’s revenue and typically spend 67% more on products and services than new customers. Second, customer loyalty is also easier to achieve and is more profitable than customer acquisition. To get started check out these 10 techniques to build customer loyalty.

Marketing 52

Marketing Small Business Acquisition Customer Experience 52

Flevy

APRIL 14, 2024

In a world where Customer Loyalty and Satisfaction are paramount, the Customer Effort Score (CES) emerges as a beacon guiding organizations to optimize their interactions. This article is centered around one of the most impactful Customer Experience metrics. the Customer Effort Score.

Digital Transformation 52

Digital Transformation Decision-making Customer Experience Facilitation 52