Zendesk

SEPTEMBER 6, 2022

The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. Survey respondents also report a real shift since 2021: 66% of companies reported that customers are less patient when interacting with agents or service teams. But don’t do it.

Decision-making 98

Decision-making Prioritization Business Growth Organization 98

SuperOffice

FEBRUARY 21, 2022

Personalization has been an important component of business growth since advanced technology appeared. Q4 2021 has seen 93% of global companies recognize the value of personalization, understand its impact on the business strategy, or have implemented it in their CX operations. Customer retention is the top goal of CRM.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

SuperOffice

JANUARY 4, 2021

That’s where CRM software can help you: identify the areas of your business that make customers feel heard, address issues accurately and promptly, and. Personalization and business growth. Personalization is a fast-growing necessity for companies to adopt and implement into their sales process to win more business.

CRM 52

CRM Software Software Decision-making 52

Hubspot Sales

JANUARY 5, 2022

BNPL apps like Klarna, Affirm, or Afterpay are experiencing massive growth. Adobe Analytics reported the number of online holiday shopping orders paid for using buy-now-pay-later plans in 2021 was up 466% over 2019. Image Source: Cosmetics Business. Growth Of Frictionless Payments.

Digitalization 93

Digitalization Retail Customer Experience eCommerce 93

Insightly

JANUARY 10, 2024

The first guest is Lindsay Cordell, helps businesses make go-to-market simple as an industry analyst and founding partner at GTM Partners. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. In 2021, it was 6.8 people; in 2022, it was 7.1.

Finance 52

Finance CRM Acquisition Decision-making 52

Arpedio

JANUARY 26, 2022

Subsequently, the findings from the White Space Analysis can reveal valuable insights into what to prioritize in the near future in order to increase sales and ROI. If you have a large customer base, we recommend prioritizing the customer accounts that offer the biggest potential in future investment. We’ll clarify below.

Account Management 52

Account Management B2B Key Account Management Co-Creation 52

Arpedio

JANUARY 26, 2022

Subsequently, the findings from the White Space Analysis can reveal valuable insights into what to prioritize in the near future in order to increase sales and ROI. If you have a large customer base, we recommend prioritizing the customer accounts that offer the biggest potential in future investment. We’ll clarify below.

Account Management 52

Account Management B2B Key Account Management Co-Creation 52