Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

NOVEMBER 4, 2021

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

Digital Transformation 52

Digital Transformation Digitalization CRM eCommerce 52

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. While the world has returned to its pre- pandemic normal in many ways, the shift to remote work has not entirely abated.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

SmartKarrot

NOVEMBER 23, 2020

All the business processes, be it marketing, sales, CRM, to even product development have started using SaaS products. With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. Customer experience is going to be a major competitive advantage.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10