Remove 2023 Remove Digitalization Remove Emotional Intelligence Remove Profitability
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Selling challenges in professional services: Sales processes and skills

Red Star Kim

Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

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Referrer Management – Capacity and Capability

Red Star Kim

Some were focused on specific sectors such as agriculture, sports and not-for-profit and others had a more international focus (particularly the Caribbean and Middle East). This had been exacerbated by Covid and working from home practices. Referrer management activities were varied and sometimes creative.

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Leadership Between Connectedness and AI – A Conversation with Hamza Khan

MDI Training

Leadership in the AI Era ,” Leadership Horizon 2023 keynote speaker Hamza Khan agreed to an interview with us. He tells us about the skills needed in the age of artificial intelligence, recommends active action steps for leaders, and explains why, in his opinion, a pure leadership culture through robots is unrealistic.

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Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

Geographical and psychological distance can seem larger when in a digital space. Leadership and the In-Group/Out-Group Phenomenon (blanchard.com) Create a sense of unity by reminding people we are on the same team and all striving for the same results (happy clients and increased profits).

CRM 130
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Kim Tasso qualifies as a psychotherapeutic counsellor

Red Star Kim

Book review: How to do the work (recognise your patterns (kimtasso.com) December 2023. Topics include: conscious self, theory of trauma, mind-body healing practices, inner child, boundaries, reparenting and emotional maturity. Dr Julie Smith (Mental Health Guidance) (kimtasso.com) July 2023.

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Manage and grow your private client practice – Recruitment, Performance, Segmentation and ROI (February 2023)

Red Star Kim

And looked at how such tools might be applied to both web site SEO strategies and other digital marketing strategies. We explored lots of ideas around segmentation, market mapping, emerging private client niches and the creation and use of personas.

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Book review: Neuroscience for learning and development by Stella Collins

Red Star Kim

There’s information about Howard Gardener’ multiple intelligences and emotional intelligence. And guidance on making best use of digital training technologies. So I’m confident you could skip some of this material if necessary. Soft skills It’s jam-packed with research evidence, so you know the information is reliable.