Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important.

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Nutshell

DECEMBER 20, 2023

This year was a busy one at Nutshell: we rolled out several big updates and enhancements to the CRM you know and love, celebrated one year of partnership with WebFX , and welcomed new people to our team who are shaping our future. It’s one more way Nutshell gives you control over your CRM and data.

CRM 71

CRM Artificial Intelligence Meetings Decision-making 71

Nutshell

DECEMBER 20, 2023

This year was a busy one at Nutshell: we rolled out several big updates and enhancements to the CRM you know and love, celebrated one year of partnership with WebFX , and welcomed new people to our team who are shaping our future. It’s one more way Nutshell gives you control over your CRM and data.

CRM 62

CRM Artificial Intelligence Meetings Decision-making 62

Nutshell

OCTOBER 31, 2023

So, what do we have planned for between now and when 2024 rolls around? Here at Nutshell, we’ve been keeping busy with adding new features and improving existing ones for our customers, and we plan to continue that trend throughout the rest of this year. Here’s a look at the updates we’ll be working on in Q4.

Artificial Intelligence 62

Artificial Intelligence Meetings Decision-making Onboarding 62

Hubspot Sales

NOVEMBER 20, 2023

AI assistants, such as chatbots or voice assistants, can tackle these tasks, such as scheduling meetings, updating CRM data, or even drafting sales reports. In 2024, sales professionals expect that one of their biggest revenue streams will be from current and upgrading customers. Implement AI chatbots for quick customer support.

Energy and Utilities 78

Energy and Utilities Sales Analytics Customer Experience Decision-making 78

Strategic Communications

OCTOBER 3, 2023

When it comes to trend spotting in the marketing space, there’s a bright, shiny thing in the room: artificial intelligence. As we head further into 2023 and look ahead to 2024 and beyond, it’s clear that technology will continue to play a major role in marketing efforts. Note: This piece initially appeared in destination CRM.)

Marketing 80

Marketing Advertising Co-Creation Digitalization 80

Agile CRM

NOVEMBER 29, 2022

billion by 2024, representing a compound annual growth rate of 8.2%. . They are also focusing on providing innovative solutions such as artificial intelligence and machine learning-based tools, which allow marketers to customize their campaigns and deliver more personalized messages to their target audience.

Marketing 98

Marketing Media Software Software 98

Agile CRM

NOVEMBER 29, 2022

billion by 2024, representing a compound annual growth rate of 8.2%. . They are also focusing on providing innovative solutions such as artificial intelligence and machine learning-based tools, which allow marketers to customize their campaigns and deliver more personalized messages to their target audience.

Marketing 52

Marketing Media Software Software 52