article thumbnail

Intelligent automation (IA) benefits, components, and examples

Zendesk

Examples of AI automation customer service use cases Discover the true potential of AI and automation in customer service What is intelligent automation (IA)? Here are the basics: Artificial intelligence is a machine’s ability to perform cognitive functions typically associated with human minds, according to McKinsey.

article thumbnail

AI for Business Transformation I Use AI as Your Mission Multiplier

OnStrategyHQ

Artificial Intelligence (AI) is the hottest topic in 2024, just as in 2023, and will most likely continue to be in 2025 and beyond. Ensure that everyone can brainstorm and think about this question before the session. We are witnessing the beginning of a shift that will impact the world for years to come.