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Customer Success 3.0 will be Customer Success AI & ML, predictive & prescriptive

SmartKarrot

With the emergence of customer success AI, enterprises are gaining better efficiency in most of the business functions. Statistics say that as much as 60% higher profits generate by companies that prioritize the customer experience. And customer success gels well with customer relationship management , CRM.

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SMS Marketing—a Comprehensive Guide to Effective Strategies

Nutshell

With so many people on their phones, it’s no wonder SMS marketing is surging in popularity: According to Statista, worldwide spending on SMS advertising is expected to reach $870 million by 2029. Done well, SMS marketing can improve customer engagement, strengthen your brand, drive sales, and lead directly to business growth.