Remove Account Growth Remove Decision-making Remove Facilitation Remove Onboarding
article thumbnail

Why Every Customer Success Manager Needs Playbook(And How to Build One)

SmartKarrot

Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth. Customer Onboarding The customer onboarding process sets the tone for the entire customer journey.

article thumbnail

How to Build a Land and Expand Strategy

ProlifIQ

Here’s why: Increased Visibility and Understanding of Customer Needs: Engaging with different stakeholders provides a comprehensive view of customers’ pain points and business objectives, facilitating better alignment of products or services. Account planning will lead to new opportunities and eventually account growth.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Mar 24 – Customer Success Jobs

SmartKarrot

Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.

article thumbnail

How an AM and PM work together in a digital agency, with Kate Vines and Kiorhte Aghoghogbe

Account Management Skills

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. The AM role for me, I rely on the account manager to have an eye on the future.

article thumbnail

UK creative agency recruitment trends, with Phil Cookson

Account Management Skills

A quick reminder that my next Account Accelerator Programme is starting on September 23rd 2021. This programme is all about building confidence for account managers. It’s designed to take you from unpredictable project revenue to more predictable account growth. Jenny 06:08. Fantastic, fantastic. Phil 14:33.