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How to Supercharge Your Account Planning

Janek Performance Group: Account Planning

For salespeople, this means tighter budgets, more decision makers, and longer sales cycles. This makes effective account planning essential. Here, 72 percent of respondents said that account planning increased their understanding of their clients’ business. Are decision makers taking calls?

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Why Every Customer Success Manager Needs Playbook(And How to Build One)

SmartKarrot

Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth. A flowchart or decision tree to guide CSMs through the resolution process, including when to escalate issues to other departments.

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Mar 24 – Customer Success Jobs

SmartKarrot

Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.

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5 Great Account Manager Training Online Resources

SmartKarrot

LAMP Account Management Training . Account managers often need to develop long-term roadmaps for their most important clients. To facilitate this, Miller Heiman Group, a pioneer in the sales and services world, has created the Large Account Management Process (LAMP) Training Program.

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What Is Account Mining? What Are the Top Account Mining Strategies?

SmartKarrot

Account mining can help your business identify, recognize and expedite potential areas of account growth, future account projections, and much more. Account mining can also provide your business with valuable insight into the lifecycle of each account. Identifying Unexplored Business Functions.

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6 Primary Challenges That Key Account Managers Face

SmartKarrot

By addressing three crucial problems—misguided key account selection, overworked key account managers , and resource waste—CSOs can buck this trend. . Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth.

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6 Primary Challenges That Key Account Managers Face

SmartKarrot

By addressing three crucial problems—misguided key account selection, overworked key account managers , and resource waste—CSOs can buck this trend. . Chief sales officers (CSOs) frequently increase the resources they devote to their biggest accounts to accelerate key account growth. Like what you are reading?