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Why Every Customer Success Manager Needs Playbook(And How to Build One)

SmartKarrot

Playbooks can be created for any business scenarios, but for the sake of brevity, we will take the example of three critical ones: customer onboarding, issue resolution and, account growth. Customer Onboarding The customer onboarding process sets the tone for the entire customer journey.

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Apr 11 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Hold training and onboarding sessions for customers.

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How to Build a Land and Expand Strategy

ProlifIQ

Here’s why: Increased Visibility and Understanding of Customer Needs: Engaging with different stakeholders provides a comprehensive view of customers’ pain points and business objectives, facilitating better alignment of products or services. Account planning will lead to new opportunities and eventually account growth.

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Apr 19 – Customer Success Jobs

SmartKarrot

Apply here: [link] Role: Manager, Global Customer Success Location: Canada (Remote) Organization: Octopus Deploy As a Manager, Global Customer Success you’ll assuming accountability for your team’s members, their performance, and the outcomes they produce. Oversee the planning, forecasting, and execution of a renewal process.

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Oct 12 – Customer Success Jobs

SmartKarrot

Consult with clients on product features, functionality and onboarding best practices. Hold regular onboarding/training/review sessions with customers to ensure the achievement of customer goals and outcomes. Identify cross organizational opportunities for account growth (expansion and new accounts).

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Apr 11 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: Germany (Remote) Organization: Fyrfeed As a Head of Customer Success, you oversee creating a successful client journey from onboarding through churn and maintaining it over time. Hold training and onboarding sessions for customers.

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Mar 24 – Customer Success Jobs

SmartKarrot

Maintain a balanced proactive/reactive relationship with your assigned accounts. Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority.