Strategic Account Management Association

FEBRUARY 2, 2021

Just when customer account teams and salespeople were beginning to grow accustomed to virtual-only sales and account management, a return to (some) face-to-face interactions is on the horizon. COVID-19 has accelerated a trend already underway toward increased virtual interactions between customers and their suppliers.

Virtual Selling 520

Virtual Selling Suppliers Account Management e-Learning 520

Sales Gravy

AUGUST 27, 2020

On this Sales Gravy podcast episode Jeb Blount (Virtual Selling) and Alex Goldfayn (5 Minute Selling) discuss why text messaging is not a substitute for talking with people. This is Part One in our series on 5 Minute Selling - how to get a massive amount of sales activity done, a few minutes at a time.

Virtual Selling 57

Virtual Selling Account Management Stakeholders Communication 57

Mike Kunkle

JUNE 12, 2022

Even so: How will you divide inbound and outbound lead gen, opportunity management, and strategic account management? Will some people or teams handle opportunities and accounts up to a specific size, with executive lead gen or key account management done by others? This is a question you must ask.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Arpedio

MAY 23, 2023

By coaching salespeople on how to listen, communicate, and understand and meet customer needs, they can create a positive customer experience, leading to higher customer satisfaction and loyalty – and thus higher retention rates. Start by centralizing your account and stakeholder data in Salesforce! Let's talk! Superior together.

Sales 52

Sales Account Management Stakeholders CRM 52

Sales Gravy

OCTOBER 16, 2020

The Fine Art of Blending Text Messaging Into Your Account Management Process I love blending text messaging into my account management process. As a communication tool, it’s fast, efficient, less formal than email, and allows for arm’s-length, nonintrusive, synchronous communication that still feels personal.

Account Management 102

Account Management Management Communication Meetings 102

Zendesk

JUNE 28, 2022

This course includes training on account management, client mapping, relationship development, client retention, bid review, opportunity navigation, competitive positioning, and more. Sales Engine is a sales consulting firm that aims to improve company growth via transformative teaching and virtual selling tools.

Sales Training 52

Sales Training B2B Sales Profitability 52