article thumbnail

What can creative agency account managers learn from an account manager in the software industry, with James Aldrich

Account Management Skills

James Aldrich is a major account manager with over twenty years experience in both business development and account management in the software industry. Why business development and account management are similar roles. * Why business development and account management are similar roles. *

article thumbnail

Stakeholder Management: A Must Read Guide

Arpedio

Before we go into further detail with stakeholder management, let’s first clarify what an actual stakeholder is: A stakeholder is any individual or group that has an interest in, or can be affected by, the actions or decisions of a business. Are you already using Salesforce?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

#019 Employee Engagement in a Hybrid Working World, with Robert Hicks & Lou Kwakye

KAMCast

What are the levels of motivation across your account managers and sales team? It’s long been acknowledged that happy and engaged teams lead to happy and engaged customers which ultimately create happy and engaged shareholders. Are your new business teams ALIGNED with your Account Managers? How ENGAGED are they?

article thumbnail

KPI Examples: The Key Performance Indicators that every B2B sales manager should use.

QYMATIX

Sales leaders need well-thought, modern metrics to make informed decisions about their Key Account Managers and customers. Choosing the right set of sales KPI helps a manager in B2B to cut through the noise and see the actionable indicator they need. CALCULATE NOW THE ROI OF QYMATIX PREDICTIVE SALES SOFTWARE.

B2B 52
article thumbnail

Unlock Business Potential with Effective Stakeholder Mapping?

Arpedio

Stakeholders can include a wide range of individuals, groups, or organizations, such as customers, suppliers, employees, shareholders, government agencies, and communities. This knowledge can help businesses develop effective engagement strategies, manage risks, and align their business strategies with stakeholder interests.

article thumbnail

Apr 04 – Customer Success Jobs

SmartKarrot

Role: Customer Success Manager. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

article thumbnail

How to grow your independent agency, with Agencynomics co-author Peter Hoole

Account Management Skills

– what point in the agency’s revenue growth does an agency typically employ their first account manager? – and the implications of having a hybrid account manager (someone who plays the combined account manager and project manager role, versus keeping the roles separate).

Finance 52