SmartKarrot

JANUARY 27, 2022

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Fathom As a Head of Customer Success, you will manage and monitor the client-side of the implementation process, delivering best-in-class client service and meeting every milestone. Identify opportunities for account growth within your managed accounts.

Customer Success 19

Customer Success Stakeholders Account Growth Facilitation 19

SmartKarrot

MAY 19, 2022

Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SBI

JANUARY 29, 2020

Using a modern, agile approach they can effectively bridge the gap between globally distributed teams with video collaboration tools that enable reps, managers, and SMEs to work together easily and asynchronously. Opportunity Management. Account Planning. Andre Black, VP of Products at Allego.

Account Planning 26

Account Planning Sales Digital Transformation Stakeholders 26

SmartKarrot

JULY 15, 2021

Responsible for optimizing customer experience operations and improving workflows with increased efficiency and productivity while keeping the customer first. Establish programs such as Customer Success Management and referral program. Building intradepartmental processes that improve efficiency and customer value.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

NOVEMBER 27, 2020

Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Managing the renewal process and negotiating multi-variable contracts.

Customer Success 10

Customer Success Value Proposition Account Planning Onboarding 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. CCSM Level 1 focusing on engaging, managing, and retaining customers.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JULY 1, 2021

Hire, develop and retain a high-performing CS team across all target customers globally. Manage resource planning, conduct forecast meetings, QBRs and deliver regular performance and activity reports to Sales Executive leadership. Own the success of customers, including onboarding, product adoption, retention and growth.

Customer Success 10

Customer Success Account Planning Customer Experience Stakeholders 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. to optimize feedback loops, issue resolution time, and customer escalations. Establish and manage?relationships

Customer Success 10

Customer Success Facilitation Account Planning Customer Experience 10

SmartKarrot

MAY 28, 2021

Ensuring customer success will mean that the entire company should be tuned to be customer centric. This type of a mindset shift will cause customer retention and long-term relationships. The need for customer success in service companies-. Remember that if the customer is profitable, the company is profitable.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SBI

NOVEMBER 7, 2019

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey. Seismic , the market leader for sales enablement platforms, today announced the acquisition of Percolate, a leading marketing campaign orchestration and content management platform. Public Relations Manager, Seismic.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20