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Account-Based Marketing: Time to future proof your marketing efforts to become customer-led and team enabled.

Cosawi

The Strategic Account Manager, the Account-Based Marketer or any of the Account team need to have more consistent and relevant conversations with the customers. A customer-led ABM construct facilitates that integrated pathway to becoming customer-centric and ultimately more effective. Is ABM strategic or tactical?

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Why Your Organisation Needs A Customer Crisis Plan

Jermaine Edwards

Experienced thinker/strategist* Negotiator* Sponsor* (typically an executive) Legal Data analyser or risk manager* Technical Enforcer Change Manager* Relationship Manager(s) (ideally the one serving the customer unless they’re part of the problem)* Partners/suppliers. You don’t need to have all these roles on your team.

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The Six Critical Ingredients for the Best Account Plan Ever

Revegy

According to SiriusDecisions, a global B2B research firm focused on sales strategy, a critical component of a great account plan is charting the product landscape in the account by listing the closed, active and potential opportunities for each buying center, and then grouping opportunities by product or service categories.