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The Business Review: a modern classic, so important also during difficult times

KAM With Passion

What is true in the private life is true in business as well, especially between a supplier and their customers. They need their suppliers to come to them with a “seek to serve” mentality. In order to understand their customer needs, in good like in bad times, suppliers need to run regular Business Reviews with them.

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15 Reasons Why You Might be a Bad Account Manager

Account Manager Tips

Has no plan Which clients need an account plan? Account plans are help you define your key account strategy. Key account managers without an action plan will fail. Improve reliability, scalability or innovation. You've had a great meeting with a client where you talked about all sorts of things.

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Becoming the expert for your customer

Jermaine Edwards

2 – Technology and Innovation. What new technology and innovations are coming into the marketplace? Among the many suppliers your customers have to engage with, your decision to do the work and show up as the expert will transform how you are viewed. Where is your customer currently investing?

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Stakeholder Mastery 3.0 – The Six Steps You Must Take

Jermaine Edwards

We have a lot of stakeholders to manage across our accounts – How do we meet their individual needs while keeping them engaged when they themselves are so dispersed and disconnected? Discuss how to manage the consequences if you’re unable to meet expectations. The Stakeholder Reality. Look at the big picture.