Zendesk

FEBRUARY 3, 2023

Banks that consistently optimize the customer experience grow 3.2x Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last. What is customer experience in banking? We take more of our cues from companies like Netflix and Spotify than we do from the big Swedish banks.”

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. Includes IPOs, acquisitions, grants, accelerators and news. The OnePlace legal client relationship management system was acquired by InTapp in 2019.

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

DemandFarm

MAY 2, 2024

This analysis helps Netflix not only recommend personalized content to users but also guide decisions in content creation and acquisition, leading to a highly customized and satisfying user experience. What Does a Relationship Manager Do? A relationship manager is at the forefront of fostering these important client relationships.

Management 40

Management Banking CRM Profitability 40

Insightly

SEPTEMBER 19, 2023

A well-crafted strategy for your CRM for consulting firms can help to streamline their operations, enhance client engagement, and drive business growth. Here’s an in-depth look at how CRM can benefit consulting firms: Client Relationship Management: Consulting firms heavily rely on their client relationships.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

A well-crafted strategy for your CRM for consulting firms can help to streamline their operations, enhance client engagement, and drive business growth. Here’s an in-depth look at how CRM can benefit consulting firms: Client Relationship Management: Consulting firms heavily rely on their client relationships.

CRM 52

CRM Insurance Healthcare Manufacturing 52

SalesGlobe

AUGUST 25, 2022

But now that you’ve done the acquisition, what’s next right? And we made 24 acquisitions along the way, had four transactions with four different private equity firms. You had a lot of acquisitions there. How do you how much of that was acquisition growth? Slowed down just a bit. That’s incredible.

Acquisition 52

Acquisition Sales Decision-making Leadership 52

Account Management Skills

OCTOBER 19, 2021

So long story short, I then moved from the retail environment I worked in the banking world and London. I’m just thinking of agency owners thinking I need a Dealmaker to look for acquisitions, or to look for partnerships. How are they embracing who they are? What does that look like for their careers and their future?

Account Management 40

Account Management Decision-making Management Innovation 40