Zendesk

JANUARY 3, 2023

Open banking allows non-banking organizations to offer financial services to customers via application programming interfaces (APIs). From personal money management apps and price comparison services to accounting apps for businesses, millions of companies and consumers use open banking to stay on top of their everyday finances.

Financial Services 52

Financial Services Banking Artificial Intelligence Finance 52

ACT

MARCH 21, 2023

These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Growing competition As more professional services organisations enter the market, the industry will become saturated with service providers. Future-proof your professional services business with Act!

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

SmartKarrot

AUGUST 12, 2021

With the increasing expectations of customers, companies need to look out for new ways to interact and improve their processes and service quality. In this context, many organizations are leveraging AI to boost their customer experience (CX) with more innovative techniques. Virtual Assistants and Chatbots for enhanced CX.

Customer Experience 11

Customer Experience Artificial Intelligence Decision-making e-Learning 11

Freshworks

NOVEMBER 12, 2020

This means pure, filter-coffee like data can lead to great machine learning models that can realize bot-based, algorithm-driven, one-to-many customer interactions that can truly transform the customer experience. . That’s where the world is moving—toward what the experts call the Conversational Customer Experience (C-CX).

e-Learning 52

e-Learning Artificial Intelligence Transportation Digital Transformation 52

Insightly

NOVEMBER 22, 2022

Leaders, salespeople and customer service teams can automate large portions of their workflows. By minimizing manual processes, you avoid costly human errors and free up the workforce to focus on delivering the extraordinary customer experience consumers have come to expect. Financial services. Healthcare.

CRM 52

CRM Sales e-Learning Decision-making 52