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Freshdesk Benchmark Report spotlights the power of automation for better, faster CX

Freshworks

Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. B2B and B2C customers cited automation and AI as the most essential capability of support software in 2023: 32.9% of B2B customers and 42.7%

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Exploring the Influence of AI on Leadership Roles – an experiment by a CEO

MDI Training

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. His core competence is leadership in digital transformation.

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The Most Important KPIs in Distribution and the Influence of AI

QYMATIX

The digital transformation does not stop at medium-sized wholesalers either. KPI delivery quality is about recording and documenting all errors that occur during delivery or transport to the customer. CALCULATE NOW THE ROI OF QYMATIX PREDICTIVE SALES SOFTWARE. More about Artificial Intelligence in B2B Sales.

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Conversational CX: The next big thing for the Next Normal

Freshworks

Well, that’s digital transformation on steroids. The technology behind that quick escalation is a cool use of Artificial Intelligence to glean meaning from unstructured information. The post Conversational CX: The next big thing for the Next Normal appeared first on Thoughts on Refreshing Business Software.

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Being more strategic – Case studies and insights (Ireland May 2023)

Red Star Kim

BDO Store | Online Training | Corporate Criminal Offences | Compliance Deloitte’s transport advertising of The Green Room podcast During May 2023, the firm invested in a series of large transport adverts (I saw one at Waterloo train station) promoting its award-winning podcast series (now at 50 episodes). 1 firm in Ireland.