Remove B2B Remove Customer Success Remove Customer Value Remove Digital Transformation
article thumbnail

5 Key Takeaways from TSIA: Interact

Planview

What do organizations need to do to embrace the next phase of digital transformation? Are you connected to customer success to ensure adoption and retention? Digital Transformation is Key. However, many leaders shared a common trait: they were all focused and heavily involved in digital transformation.

article thumbnail

Low/No-Code Customer Success: The Secret to Delivering Customer Value at the Speed of Business

SmartKarrot

Every B2B SaaS (Software as a Service) organization wants to retain existing customers and expand its new customer list. But, to do that, they need to ensure that the customers are genuinely happy with the products they are using. The product needs to fulfill their needs and make them successful. contact-form-7].

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

7 Benefits of Connected Services Organizations

Planview

Optimized resource management is critical for delivering customer success and protecting profit margins. Enhanced Customer Experiences. Connected services organizations understand that today’s customers demand value to be delivered faster, and in smaller iterations. Upgraded Employee Experience.

article thumbnail

10 Customer Retention Books CSMs Must Read in 2022

SmartKarrot

To make it a practical read, the author discusses the processes as well as case studies of successful CRM projects. Some of the topics discussed in the book include AI and ML techniques to help CRM, digital transformation for CRM, etc. Customer Relationship Management: Concepts and Technologies. Like what you are reading?

article thumbnail

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey

SBI

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar. Think how effective it would be.