DemandFarm

AUGUST 11, 2023

We have transitioned to cloud-based and software selling models, shifting our focus to the customer’s product experience. In this context, Revenue Operations (RevOps) has emerged as a pivotal strategy that aims to align sales, marketing, and customer success throughout the customer journey.

Key Account Management 52

Key Account Management Account Management Digitalization Digital Transformation 52

Planview

JUNE 23, 2022

What do organizations need to do to embrace the next phase of digital transformation? Are you connected to customer success to ensure adoption and retention? Digital Transformation is Key. However, many leaders shared a common trait: they were all focused and heavily involved in digital transformation.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

SmartKarrot

FEBRUARY 1, 2022

The product needs to fulfill their needs and make them successful. This is where the role of customer success manager comes into the picture. However, to ensure that these CSMs (Customer Success Managers) are able to maximize their output, they need CS (Customer Success) software that can help them fulfill the customers’ needs.

Customer Value 10

Customer Value Customer Success Software Software 10

Planview

AUGUST 16, 2022

Optimized resource management is critical for delivering customer success and protecting profit margins. Enhanced Customer Experiences. Connected services organizations understand that today’s customers demand value to be delivered faster, and in smaller iterations. Upgraded Employee Experience.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

APRIL 15, 2022

To make it a practical read, the author discusses the processes as well as case studies of successful CRM projects. Some of the topics discussed in the book include AI and ML techniques to help CRM, digital transformation for CRM, etc. Customer Relationship Management: Concepts and Technologies. Like what you are reading?

e-Learning 19

e-Learning CRM Acquisition Internet 19

SmartKarrot

JULY 26, 2021

And then, digital isn’t just modernizing your existing legacy apps or products! Digital transformation is all about creating a culture that is ready to accept change and work on it at a faster pace. At the end of the tunnel, digital transformation narrows down to creating a superior Customer Experience (CX).

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11