Strategic Account Management Association

JUNE 14, 2021

We conducted client interviews and facilitated group discussions through our customer advisory board. This research revealed that our clients’ greatest need for strategic alignment was in envisioning and maintaining a digital enablement roadmap. Reaching New Clients by Scaling the Existing GAM Program.

Global Accounts 520

Global Accounts Account Management Management Brainstorming 520

Red Star Kim

NOVEMBER 22, 2022

In recent workshops we have explored the use of creativity techniques to resolve client service issues, co-create solutions and improve client relationships. Review the solutions list and brainstorm concrete solutions. Creativity 3 – Update on brainstorming techniques – Kim Tasso.

Brainstorming 130

Brainstorming Innovation Client Relationships Marketing 130

Red Star Kim

JUNE 20, 2022

There follows practical guidance on other coaching tools such as brevity, summarising, getting to the crux, interrupting, precision in language (assuming a positive outcome – “When you label something difficult, you create the expectation of failure” ), watching for nominalizations, encouraging clients to be specific and moving the discussion on.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Insightly

SEPTEMBER 27, 2023

And, as your CRM vendor rolls out new features, your success manager will be there to brainstorm innovative use cases that maximize the system’s impact for your situation. From there, brainstorm new opportunities for maximizing system utilization. A well-executed customer relationship management (CRM) system can offer advantages.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

And, as your CRM vendor rolls out new features, your success manager will be there to brainstorm innovative use cases that maximize the system’s impact for your situation. From there, brainstorm new opportunities for maximizing system utilization. A well-executed customer relationship management (CRM) system can offer advantages.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

OCTOBER 27, 2022

Maintain status as a product Subject Matter Expert and to facilitate a pathway to any needed resource. Provide meaningful feedback regarding new reports, updates or tools needed for client success. Work closely with cross functional teams (Implementation, Support, Product Management, Development) for issue resolution as needed.

Customer Success 19

Customer Success Brainstorming Client Relationships Facilitation 19

SmartKarrot

OCTOBER 25, 2023

Assessment Tools: It is essential for a playbook to be equipped with tools and mechanisms that facilitate a swift and accurate appraisal of the situation at hand. Brainstorm Potential Crises: The first step in constructing any crisis playbook is to delineate the universe of potential challenges the organization and its clients might face.

Key Account Management 10

Key Account Management Account Management Management Construction 10