Remove Brainstorming Remove Client Relationships Remove Communication Remove Facilitation
article thumbnail

Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

It designs, integrates, manages ad supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. We conducted client interviews and facilitated group discussions through our customer advisory board. Reaching New Clients by Scaling the Existing GAM Program.

article thumbnail

Creativity 8 – From consternation to collaboration: Using creativity to turn problems into opportunities in client service

Red Star Kim

In recent workshops we have explored the use of creativity techniques to resolve client service issues, co-create solutions and improve client relationships. Pick up on the tone of communications. Review the solutions list and brainstorm concrete solutions. For example: Passive.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Book review: Coaching skills: A handbook by Jenny Rogers

Red Star Kim

There is good advice on creating rapport such as authentic listening (including the three levels of listening ) as well as Humanist concepts such as congruence and the use of non-verbal communication and unconditional acceptance (i.e. There’s also an exploration of the need to work from the client’s agenda. Practising professionally.

article thumbnail

3 ways a CRM success plan can help you maximize ROI

Insightly

And, as your CRM vendor rolls out new features, your success manager will be there to brainstorm innovative use cases that maximize the system’s impact for your situation. From there, brainstorm new opportunities for maximizing system utilization. A well-executed customer relationship management (CRM) system can offer advantages.

CRM 52
article thumbnail

3 ways a CRM success plan can help you maximize ROI

Insightly

And, as your CRM vendor rolls out new features, your success manager will be there to brainstorm innovative use cases that maximize the system’s impact for your situation. From there, brainstorm new opportunities for maximizing system utilization. A well-executed customer relationship management (CRM) system can offer advantages.

CRM 52
article thumbnail

Oct 27 – Customer Success Jobs

SmartKarrot

Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and effectiveness of high-touch customer success programs. Maintain status as a product Subject Matter Expert and to facilitate a pathway to any needed resource. testimonials, case studies).

article thumbnail

Why Every Key Account Manager Needs a Crisis Playbook

SmartKarrot

When KAMs can confidently communicate and execute a response strategy during trying times, it resonates with clients, showcasing the organization’s commitment to their well-being and the sanctity of the partnership. Your crisis playbook is akin to a seasoned co-pilot, providing guidance during turbulent times.