SmartKarrot

OCTOBER 25, 2023

When KAMs can confidently communicate and execute a response strategy during trying times, it resonates with clients, showcasing the organization’s commitment to their well-being and the sanctity of the partnership. Your crisis playbook is akin to a seasoned co-pilot, providing guidance during turbulent times.

Key Account Management 10

Key Account Management Account Management Management Construction 10

SmartKarrot

OCTOBER 27, 2022

Work with Revenue Operations to build reports, dashboards, and scorecards to communicate the customer health, retention probability, and effectiveness of high-touch customer success programs. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.

Customer Success 19

Customer Success Brainstorming Client Relationships Facilitation 19

SmartKarrot

DECEMBER 6, 2022

Engage proactively with new and established customers by utilizing customer feedback mechanisms, developing customer communication campaigns, and hosting virtual and/or in-person meetings. Execute all aspects of programs, working with the community team to find appropriate but effective ways to educate and engage. Apply here: [link].

Customer Success 19

Customer Success Brainstorming Onboarding Government 19

ClearPoint Strategy

JULY 29, 2021

Use this list of objectives to brainstorm what’s most important for your industry and your specific strategy, then build a set of objectives that best represent your organization. Or from an HR perspective, Goldman Sachs could set objectives based on retention and client relationships, and E*TRADE on technical skills and product development.

Innovation 98

Innovation e-Learning Healthcare Government 98

SmartKarrot

OCTOBER 5, 2023

Foster Strong Client Relationships Your ability to mine an account is directly proportional to the strength of your relationship. Learn more about client relationships in this valuable blog: Building Client Relationships: What To Do And What Not To Do 4. Reset your strategies based on these insights.

Client Relationships 10

Client Relationships Brainstorming Stakeholders Customer Success 10

Account Management Skills

JUNE 26, 2023

And then from there, what does that look like in their messaging, in their brand world and their visual identity and their logo and their communications? It could be that you have expanded a client relationship, or you have proposed ideas outside the scope, or you have acquired a new client. So, love that.

Account Management 52

Account Management Client Relationships Management Communication 52

SmartKarrot

MAY 12, 2022

There are certain must-have qualities for a customer engagement manager like communication skills, management skills, interpersonal skills, and relevant experience in customer success. This question highlights the customer engagement manager’s capacity to build positive, lasting relationships.

Management 10

Management Interpersonal Skills Account Management Brainstorming 10

Account Management Skills

MARCH 20, 2023

We talk about: – how the roles and the skill sets are different – how they work together on projects and retainers – how they manage the client relationship – what friction points can occur and how they overcome them – their advice for agencies thinking of moving to an AM/PM model.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Account Management Skills

JULY 6, 2021

If you didn’t catch the first part, I would urge you to go back to Episode 37 and make sure that you listen to that one, because we covered the three themes of their interviews with hundreds of clients over the last year: – Is your agency fit for purpose? – Are you communicating in the best way?

Advertising 40

Advertising Leadership Client Relationships Decision-making 40

Account Management Skills

APRIL 6, 2021

I mean, my audience is principally those managing client relationships on a day to day basis. It’s their job, first and foremost, to listen to the client to understand their needs, their business challenges, their problems. But if I have good stories, and I am a good communicator, you’ll give me your mind for now.

Account Management 40

Account Management Management Meetings Client Relationships 40