article thumbnail

Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

At that time, customers told us they were less focused on price in negotiations and more focused on keeping the business running, with expectations including: Changes (increase or decrease) in supply chain deliveries Delays in payment schedules Changes in allocation of volume contracted.

article thumbnail

25 Problems That Stop Key Account Managers From Doing Their Job

Account Manager Tips

You need to be able to identify opportunities, build rapport with key contacts, negotiate favourable contracts, and work collaboratively with your team. It also includes chapters on how to brainstorm with teams and communicate your findings to convince your audience and get them to take action! you're right.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Here’s How to Keep Clients Interested In Your Proposal

Account Manager Tips

Planned my negotiation strategy: Know who I'll negotiate with Know my objectives (best case) and bottom line (worst case). In the context of a deal, you bring your team together (product, sales, marketing etc) for a collaborative session and brainstorm how your going to save the deal. Responded to open issues.

article thumbnail

The Importance of Management in 7 Skills | CMOE

CMOE

Great managers can give us vital outside leadership and perspective that we can’t get anywhere else. Search for multiple resolutions: Rather than just trying to change the person, brainstorm alternative solutions. Effective coaching requires empathy, emotional awareness, negotiation skills, and other leadership abilities.

article thumbnail

Lateral Leadership: A New Approach to Leadership in Today’s Evolving Corporate Environment

CM Partners

Traditional approaches to leadership fail to arm employees with the tools they need to optimize outcomes in this environment. We developed the concept of Lateral Leadership from our work in the field of high-stakes negotiation. Why Traditional Ideas on Leadership Are No Longer Sufficient.

article thumbnail

Top 10 Characteristics of High-Performing Teams

CMOE

Team members can adapt to change and brainstorm solutions amid those transitions. During certain projects or situations, the strengths of one member might be best suited for leadership; in other projects, others will be better equipped. Encourage a team mentality by: Providing more leadership opportunities. and What if?

article thumbnail

The Sliding Scale of Sales Transformation

Mike Kunkle

Negotiating is included here. It’s an uncomfortable admission, but the knowing-doing gap in sales leadership is wide, and in sales support functions, there is an equally wide distinction between “doing the right thing” and “doing what’s possible.” Or, you can just start to brainstorm forces. Business Acumen.