Red Star Kim

JUNE 15, 2023

At the start of June I had the pleasure of leading PM Forum ’s “Towards KAM (and ABM) – Helping fee-earners with client relationship management” online workshop. no-data-entry CRM; relationship intelligence (ERM); revenue operations system; automatic capture of emails, meetings and referrals). Why do law firms needs SAM?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Red Star Kim

SEPTEMBER 29, 2023

One delegate question was “ What tips to engage fee earners with investing time and data into the CRM systems?”. How happy are you with your CRM (and integrated mailing, analytics and relationship management capabilities)?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Showpad

MAY 7, 2021

respondents said all field sales reps were transitioned to remote work and video conferencing. respondents with an entirely remote salesforce (4%). Integration with other solutions, like CRM, calendar scheduling and social media. In many ways, a sales enablement solution can work as your virtual sales platform.

Sales 59

Sales Digitalization Onboarding Remote Working 59

Red Star Kim

DECEMBER 9, 2022

client relationship management (CRM) (kimtasso.com) JLL. Professional Services Thought leadership update – (kimtasso.com) FTI, Bidwells, Grist and Fieldfisher (November 2020). Property marketing case study – Integrated campaign on farmland value (kimtasso.com).

Leadership 26

Leadership Marketing Future of Work Profitability 26

ACT

MARCH 21, 2023

Slow and inefficient service delivery The pandemic ushered in an abrupt shift to remote work , and professional services firms followed suit. While the world has returned to its pre- pandemic normal in many ways, the shift to remote work has not entirely abated. That could perpetuate the labor shortage further.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

Zendesk

AUGUST 26, 2022

So, how can integrations between your support platform and tools like your CRM improve the customer experience? That number is only expected to rise as the demand for remote work, learning, and entertainment continues. One of the most important apps in your stack is your CRM. Are you still working with spreadsheets?

Customer Experience 52

Customer Experience CRM Software Software 52

PandaDoc

APRIL 3, 2023

However, bear in mind that given the more isolated elements of remote working, it is also important to support this style of working with various sales collaboration tools. This will allow your team to work together efficiently and encourage further sales. Outside sales rely entirely on face-to-face interactions.

Sales 52

Sales Decision-making Client Relationships Software 52